unable to download drivers

AlbanRampon · 07-08-2024, 10:17 AM

Hello,
It sounds like you've got an issue with your Windows installation. Each version has more than thousands of downloads, so if it was an issue with the file we'd have more posts.

I recommend you:

Download the corporate preinstall package (today, latest is 11.4M0),
Unzip the content into the folder, you must unzip, you can't just click and go into the archive,
Go to subfolder x64
Right click on dlidusb.inf
Click install, this will add the driver to the driver store without going through the installer.

If that doesn't work, please contact tech support at technical-enquiries@synaptics.com.

Regards,
Alban

07-08-2024, 10:17 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, It sounds like you've got an issue with your Windows installation. Each version has more than thousands of downloads, so if it was an issue with the file we'd have more posts. I recommend you: Download the corporate preinstall package (today, latest is 11.4M0), Unzip the content into the folder, you must unzip, you can't just click and go into the archive, Go to subfolder x64 Right click on dlidusb.inf Click install, this will add the driver to the driver store without going through the installer. If that doesn't work, please contact tech support at technical-enquiries@synaptics.com. Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution