MBP repeatedly tries and fails to connect to Visiontek Dock

raumanoodle · 10-08-2024, 02:37 PM

Hi there,

I have a user with a MacBook Pro running Sonoma 15.0.1 on a VisionTek VT4150 docking station, and from what I am told, the display on the external monitors disappeared while the laptop relentlessly prompted to allow the connection to the USB device. I was able to confirm the failing connection loop, so here is what I have done:

1. Ensure the Privacy & Security settings (Screen recording) were configured correctly.
2. Uninstall and reinstall DisplayLink application.
3. Test with a known good USB-C cable.
4. Followed this guide: https://kb.plugable.com/usb-c-docks/...1-mac-computer

The final step got me the best results in which all of the external devices connected via the dock began to work, but only a few moments later, the cycle began again where the laptop recognized the connection, prompted the user to allow the connection, and failed. This would all happen on it's own. No input seemed to matter.

I am not sure if this is a problem with the dock or the laptop, but I have run into issues with these docks and I am not super familiar with troubleshooting on Macs so I thought I would reach out here. It seems like there are some similar kind of issues within the last week or so.

10-08-2024, 02:37 PM	#1
raumanoodle Junior Member Join Date: Oct 2024 Posts: 2	MBP repeatedly tries and fails to connect to Visiontek Dock Hi there, I have a user with a MacBook Pro running Sonoma 15.0.1 on a VisionTek VT4150 docking station, and from what I am told, the display on the external monitors disappeared while the laptop relentlessly prompted to allow the connection to the USB device. I was able to confirm the failing connection loop, so here is what I have done: 1. Ensure the Privacy & Security settings (Screen recording) were configured correctly. 2. Uninstall and reinstall DisplayLink application. 3. Test with a known good USB-C cable. 4. Followed this guide: https://kb.plugable.com/usb-c-docks/...1-mac-computer The final step got me the best results in which all of the external devices connected via the dock began to work, but only a few moments later, the cycle began again where the laptop recognized the connection, prompted the user to allow the connection, and failed. This would all happen on it's own. No input seemed to matter. I am not sure if this is a problem with the dock or the laptop, but I have run into issues with these docks and I am not super familiar with troubleshooting on Macs so I thought I would reach out here. It seems like there are some similar kind of issues within the last week or so.