DisplayLink not working on new MBP 15in i7

Carlo · 05-09-2010, 10:18 PM

Sherlock thank you for the logs. It's a new issue unfortunately and there are more than one possible causes.
The hardware seems ok, there is one failure in enumerating the device but the logs show that it's normally usable so we are looking at a SW issue.
We'll have to try to reproduce the issue in our lab to understand more.

sherlock · 05-12-2010, 06:24 PM

Quote:

Originally Posted by Carlo

Sherlock thank you for the logs. It's a new issue unfortunately and there are more than one possible causes.
The hardware seems ok, there is one failure in enumerating the device but the logs show that it's normally usable so we are looking at a SW issue.
We'll have to try to reproduce the issue in our lab to understand more.

Have you been able to reproduce the problem? What are my next steps here?

martygearbox · 05-14-2010, 03:31 AM

Quote:

Originally Posted by Carlo

Sherlock thank you for the logs. It's a new issue unfortunately and there are more than one possible causes.
The hardware seems ok, there is one failure in enumerating the device but the logs show that it's normally usable so we are looking at a SW issue.
We'll have to try to reproduce the issue in our lab to understand more.

I took my new i& 15" Macbook out of the box and let the migration assistant migrate my stuff (which included the 1.6b1 driver, i believe). Everything seemed to work great (monitor and displaylink adaptor worked). The next day I disconnected the machine from the displaylink device. Since that the machine would hang upon wake from sleep. I could see my desktop, but there was a blue translucent color over everything. I could see my mouse and move it, but nothing else. I restarted and saw the same thing. booting in safe mode and everything was fine. I had to uninstall the Displaylink driver. Installing 1.6b2 did not help, same results, so I uninstalled it.

MCV · 05-15-2010, 11:04 PM

Quote:

Originally Posted by martygearbox

I took my new i& 15" Macbook out of the box and let the migration assistant migrate my stuff (which included the 1.6b1 driver, i believe). Everything seemed to work great (monitor and displaylink adaptor worked). The next day I disconnected the machine from the displaylink device. Since that the machine would hang upon wake from sleep. I could see my desktop, but there was a blue translucent color over everything. I could see my mouse and move it, but nothing else. I restarted and saw the same thing. booting in safe mode and everything was fine. I had to uninstall the Displaylink driver. Installing 1.6b2 did not help, same results, so I uninstalled it.

Hey Marty -- same thing here with my 15" i7 MBP. I ran the migration assistant and had nothing but trouble since then. I have since copied all my data off manually, wiped the system clean, and reinstalled the OS. Guess what? Still having issues. I really hope they get this fixes soon. I'm rebooting several times a day and it's really pissing me off.

FishGills · 05-17-2010, 04:52 PM

Our Marketing just received 5 i7 17 inch MBPs along with 5 Diamond BVU195s and every single one is having the same kind of issues as the original poster.

The only difference is upon boot, we're seeing alternating dark and light blue bars. We can see the mouse cursor "above" the bars but nothing else.

We boot into safe mode, uninstall the displaylink driver and everything is good.

So, chalk a +5 to this!

SGD · 05-30-2010, 12:46 AM

Funny enough, I ran into this exact same problem with the 1.5 driver yesterday. After my initial install, everything worked perfectly. But the next morning, I restarted just my MBP (no external monitors attached), and I got the alternating blue lines. Multiple reboots -- no change. Once I got home, I plugged back in an external monitor (both via the Mini DisplayPort and the Diamond USB-DVI adapter), and everything was back to normal. But booting the MBP by itself still gives me the lines.

So, at this point, my laptop is useless unless it's plugged into a second monitor. That's not good.

Guess maybe I have to uninstall?

wpns · 06-11-2010, 12:30 PM

Yeah, me too. 15" MBP, i7, 1.6b2 works fine with DL adapters connected, blue stripes when booting with no DL hardware. Must boot in safe mode (hold shift key during boot) and uninstall 1.6b2, then it works again. And to use it with DL monitors, reinstall. Kinda cumbersome.

I'll run the debug tool if you think it's useful, just let me know here!

Dan Radin · 06-22-2010, 04:46 PM

I am experiencing the same problems that other posters described in this thread. I am moving from an early-2008 MacBook Pro (Core 2 Duo) to a new MacBook Pro (i5) and have been seeing kernel panic, the blue screen overlay issue, and problems with waking from sleep in closed/desktop mode. Has there been any resolution to this issue? Does 1.6 work?

I have lost a lot of productivity and time due to this issue, thinking it was other software/hardware conflicts.

tres · 09-22-2010, 11:08 PM

Quote:

Originally Posted by FishGills

Our Marketing just received 5 i7 17 inch MBPs along with 5 Diamond BVU195s and every single one is having the same kind of issues as the original poster.

The only difference is upon boot, we're seeing alternating dark and light blue bars. We can see the mouse cursor "above" the bars but nothing else.

We boot into safe mode, uninstall the displaylink driver and everything is good.

So, chalk a +5 to this!

I've got a new MacBook Pro i7 with nVidia switching graphics. No matter which driver version I use, if I'm not actually using my DisplayLink adapter, it's completely unusable. Same distorted blue/black lines. Mouse moves, but nothing happens. Safe-mode uninstall still works.

I have to say this is a huge disappointment and I have completely lost my faith in DisplayLink. I've logged several support issues with no response. I work with two external monitors so I have to install and restart when I get to work. When I go home, I have to uninstall and power off.

I've thought about writing an app to just disable the drivers when it's disconnected, however, I'm not that proficient with XCode yet.

Any suggestions?

bernd · 09-23-2010, 02:36 PM

hy,

I´am having no boot or other screen issues the only annoying thing is that i can´t switch back to my intel GPU even if the displaylink adapter is not connected.
i tried to manually unload the "com.displaylink.driver.DisplayLinkDriver (1.6) <71 14 12 11 10 7 5 4 3> kext" which results in a kernel panic.
ioreg and kextstat showed me that the driver dosent get unloadet even if there is not a single usb device connected.
so if you could provide a driver which is loadable on demand i think you could make a lot of mac users happy.

06-22-2010, 04:46 PM	#8
Dan Radin Junior Member Join Date: Jun 2010 Posts: 3	Same problem with MacBook Pro / i5 / 10.6.3-4 I am experiencing the same problems that other posters described in this thread. I am moving from an early-2008 MacBook Pro (Core 2 Duo) to a new MacBook Pro (i5) and have been seeing kernel panic, the blue screen overlay issue, and problems with waking from sleep in closed/desktop mode. Has there been any resolution to this issue? Does 1.6 work? I have lost a lot of productivity and time due to this issue, thinking it was other software/hardware conflicts.

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05-09-2010, 10:18 PM	#1
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Sherlock thank you for the logs. It's a new issue unfortunately and there are more than one possible causes. The hardware seems ok, there is one failure in enumerating the device but the logs show that it's normally usable so we are looking at a SW issue. We'll have to try to reproduce the issue in our lab to understand more.

05-17-2010, 04:52 PM	#5
FishGills Junior Member Join Date: May 2010 Posts: 1	Our Marketing just received 5 i7 17 inch MBPs along with 5 Diamond BVU195s and every single one is having the same kind of issues as the original poster. The only difference is upon boot, we're seeing alternating dark and light blue bars. We can see the mouse cursor "above" the bars but nothing else. We boot into safe mode, uninstall the displaylink driver and everything is good. So, chalk a +5 to this!

05-30-2010, 12:46 AM	#6
SGD Junior Member Join Date: May 2010 Posts: 4	Funny enough, I ran into this exact same problem with the 1.5 driver yesterday. After my initial install, everything worked perfectly. But the next morning, I restarted just my MBP (no external monitors attached), and I got the alternating blue lines. Multiple reboots -- no change. Once I got home, I plugged back in an external monitor (both via the Mini DisplayPort and the Diamond USB-DVI adapter), and everything was back to normal. But booting the MBP by itself still gives me the lines. So, at this point, my laptop is useless unless it's plugged into a second monitor. That's not good. Guess maybe I have to uninstall?

06-11-2010, 12:30 PM	#7
wpns Junior Member Join Date: Sep 2009 Posts: 5	Yeah, me too. 15" MBP, i7, 1.6b2 works fine with DL adapters connected, blue stripes when booting with no DL hardware. Must boot in safe mode (hold shift key during boot) and uninstall 1.6b2, then it works again. And to use it with DL monitors, reinstall. Kinda cumbersome. I'll run the debug tool if you think it's useful, just let me know here!

09-23-2010, 02:36 PM	#10
bernd Junior Member Join Date: Sep 2010 Posts: 1	hy, I´am having no boot or other screen issues the only annoying thing is that i can´t switch back to my intel GPU even if the displaylink adapter is not connected. i tried to manually unload the "com.displaylink.driver.DisplayLinkDriver (1.6) <71 14 12 11 10 7 5 4 3> kext" which results in a kernel panic. ioreg and kextstat showed me that the driver dosent get unloadet even if there is not a single usb device connected. so if you could provide a driver which is loadable on demand i think you could make a lot of mac users happy.