My Discussion with Kim Stowe - DisplayLink Public Relations

[Stefan]

Informed Win-Star about the problem and sent a link to this Thread. Please update the MAC drivers for Snow Leopard. Thanks.

[MCV]

I agree that contacting the manufacturer regarding problems is necessary, however, it seems like DisplayLink is simply passing the buck and avoiding the main issues, which in my opinion are:

1. Fixing the driver properly
2. Providing adequate customer support by responding to their forums

Clearly, they are currently failing at both.

Until that day comes, I would also recommend letting their PR department know how you feel. Until they know the scope of the problem, I doubt they will change the way they are handing this situation. Here are a few email addresses to send to:
pr@displaylink.com
kim@stoweconsulting.com

Another thing to consider would be to search out other forums, blogs, etc. that discuss / review DisplayLink products and be open and honest about your experience with your device and the lack of support you have received from DisplayLink. One way or another, we should be vocal about our problems, alert others to them, and demand that DisplayLink address and resolve these problems instead of ignoring them.

[mastahype]

I'm sure we could figure out valid contact info for the executives for DisplayLink. I would suggest we email those folks and express our concerns for Mac Support.

[MCV]

Originally Posted by mastahype

I'm sure we could figure out valid contact info for the executives for DisplayLink. I would suggest we email those folks and express our concerns for Mac Support.

The only reason why I might disagree with that is because DisplayLink seems to be completely ignoring this problem already. Emailing their executive team my not be any different. The one thing I know for sure is that they do NOT want negative publicity -- their PR person told me that much in her email. That seems to be the real button to push. It's been weeks since my last contact with her and still there hasn't been one response on the forum from anyone at DisplayLink. I think if anyone is going to do anything more, it should be to take it to the next level and start talking about this publicly -- in other forums, blogs, etc. The goal should be to make it as difficult as possible for them to sell another unit to a new customer until they have addressed the problems their existing customer base is experiencing.

[mastahype]

>The one thing I know for sure is that they do NOT want negative publicity

displaylinksucks.com & displaylinksux.com are registered. Could make it into a blog for all the comments and link to it in the forums.

[MCV]

I received this email from Kim Stowe back on July 28th:

Mike:

I wanted to add a point to our below discussion regarding DisplayLink supporting Apple technology. Apple has been blocking full development of a Windows competitive DisplayLink driver, not DisplayLink.

I hope this sheds some more light on the situation for you.

Kim

[MCV]

This was my response to Kim today:

Kimberly,

I can appreciate that Apple is making it difficult for DisplayLink to build a perfect product. That being said, Apple is not stopping DisplayLink from providing support and assistance to their customers. In one of your last emails to me, you said "We realize that the Mac community wants more support and we are addressing it as best we can at this time". It has been over a month and a half since your email and not one question has been answered on the DisplayLink forum. Not one single response to anything. That is not what I would call "addressing it as best as you can". That's called not addressing it at all.

It's about to get noisy over here very soon and I think DisplayLink should take that into consideration. Blogs, review sites, related forums are going to get a real earful about our experiences with these DisplayLink products if we don't start getting some support from them soon. I don't think it's what anyone wants to do but if that's the only way to get support then that's just what's going to have to happen.

I appreciate your trying to be a "middle man" and help get things resolved and I'm sorry that it hasn't worked.

Thanks again.

Mike Vaia