BSOD on Dell Latitude E6510 Laptop

Wim · 11-04-2011, 05:05 PM

From the dmp file, it looks like the crash is in a Windows file and not in our driver, so this doesn't give much information of the root cause.

Could you let me know what version of DisplayLink software you are trying to install and make sure you have the latest driver installed for your primary graphics card, as this could solve the issue.

If you can post the debug information after the software is installed, but before the reboot, it would give me more information:

http://kb.displaylink.com/269

One other thing is to make sure you haven't got Credant security software installed, as this can cause this system. Although from the BSOD information is does not look related to this, it is worth mentioning just in case.

Thanks

Wim

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11-04-2011, 05:05 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	From the dmp file, it looks like the crash is in a Windows file and not in our driver, so this doesn't give much information of the root cause. Could you let me know what version of DisplayLink software you are trying to install and make sure you have the latest driver installed for your primary graphics card, as this could solve the issue. If you can post the debug information after the software is installed, but before the reboot, it would give me more information: http://kb.displaylink.com/269 One other thing is to make sure you haven't got Credant security software installed, as this can cause this system. Although from the BSOD information is does not look related to this, it is worth mentioning just in case. Thanks Wim