monitor not being enabled. Win XP 32 bit

[Dan]

Please follow the instructions in http://www.displaylink.com/support/ticket.php?id=269 to provide some logs.

If you can delete the Debug directory in \Program Files\DisplayLink Core first, and just plug in the HP device it will be easier to diagnose.

thanks.

[zpeterson-ATI]

Support Tool Version: 1.0.0.10

--------- Computer Info ---------

Computer Name: ADVBROK-2353
Logged on as: ADVANCE-TRADING\mreginelli
Computer: Hewlett-Packard - HP Compaq 6730b (FN020UT#ABA) CNU9470KSL
OS: Microsoft Windows XP Professional (X86-based PC), Service Pack 3, English
OS Build: 2600 (Debug = False)
System Bios: Version 68PDD Ver. F.11 built 2009-09-14
CPU: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
Memory: 2972 MB
Free Space: 31355 MB
Primary Resolution: 1280x800x32
Graphics: Mobile Intel(R) 4 Series Express Chipset Family (Intel Corporation)
Graphics Driver: 6.14.10.4953 Dated 2008-05-21
Graphics: Mobile Intel(R) 4 Series Express Chipset Family (Intel Corporation)
Graphics Driver: 6.14.10.4953 Dated 2008-05-21
Installed Package: DisplayLink Core Software (6.1.35667.0) on 2011-12-22 Status is Installed
Installed Package: DisplayLink Graphics (6.1.35667.0) on 2011-12-22 Status is Installed
USB3.0 Host Controller Drivers Installed:
Installed Codec: Indeo® video 5.10 Intel Corporation R.5.10.15.2.55

DisplayLink Version: 6.1.35667.0

Optimize for Video: None (Uses default if DL is installed)

--------- Nivo Info ---------

Nivo's currently attached: PID_0102\\0102-HVKS63012200000
Nivo's currently attached: PID_037B\\006762


Hardware IDs:

Samsung UbiSync Monitor

[Wim]

Do you have the zip file of logs as we need this to see if the HP monitor is being detected.

Thanks

Wim

[zpeterson-ATI]

i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it.

What i linked above (system_details.txt) is all that the debugger put out. Should there have been more?

[Wim]

Originally Posted by zpeterson-ATI

i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it.

What i linked above (system_details.txt) is all that the debugger put out. Should there have been more?

Yes, it should have created a zip file with the contents from c:\program files\DisplayLink Core Software\debug. Was there an error message from the debug tool?

Could you zip up this directory and post it?

Thanks

Wim

[zpeterson-ATI]

where would you like me to host this zip?

[zpeterson-ATI]

should be attached.