monitor not being enabled. Win XP 32 bit

Wim · 12-28-2011, 12:17 PM

Do you have the zip file of logs as we need this to see if the HP monitor is being detected.

Thanks

Wim

zpeterson-ATI · 12-28-2011, 01:05 PM

i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it.

What i linked above (system_details.txt) is all that the debugger put out. Should there have been more?

Wim · 12-28-2011, 03:21 PM

Quote:

Originally Posted by zpeterson-ATI

i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it.

What i linked above (system_details.txt) is all that the debugger put out. Should there have been more?

Yes, it should have created a zip file with the contents from c:\program files\DisplayLink Core Software\debug. Was there an error message from the debug tool?

Could you zip up this directory and post it?

Thanks

Wim

zpeterson-ATI · 12-28-2011, 04:41 PM

where would you like me to host this zip?

zpeterson-ATI · 01-03-2012, 01:51 PM

should be attached.

zpeterson-ATI · 01-04-2012, 08:20 PM

I have two desktops that are also having this EXACT same issue. Im guessing it is a problem with the USB controller and the driver conflicting.

If there is a second USB controller or bus on the motherboard, then there will not be any issues running multiple plugable adapters. By adding a virtual bus (aka, a external USB hub), the display will be detected just fine, as we have determined on one of our test machines.

Wim · 01-05-2012, 09:54 AM

It looks like the software can see the device on the USB bus, but cannot communicate with the adapter. This can happen if the adapter cannot get enough power from the USB bus. Is the adapter connected to a powered USB hub? Does it work correctly i you connect it directly to the laptop?

Thanks

Wim

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12-28-2011, 12:17 PM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Do you have the zip file of logs as we need this to see if the HP monitor is being detected. Thanks Wim

12-28-2011, 01:05 PM	#2
zpeterson-ATI Junior Member Join Date: Dec 2011 Location: Bloomington, IL Posts: 16	i can tell you the HP monitor is not being detected off the bat. In display properties, it shows the plugable adaptor, but says that there is nothing plugged into it. What i linked above (system_details.txt) is all that the debugger put out. Should there have been more?

12-28-2011, 04:41 PM	#4
zpeterson-ATI Junior Member Join Date: Dec 2011 Location: Bloomington, IL Posts: 16	where would you like me to host this zip?

01-04-2012, 08:20 PM	#6
zpeterson-ATI Junior Member Join Date: Dec 2011 Location: Bloomington, IL Posts: 16	I have two desktops that are also having this EXACT same issue. Im guessing it is a problem with the USB controller and the driver conflicting. If there is a second USB controller or bus on the motherboard, then there will not be any issues running multiple plugable adapters. By adding a virtual bus (aka, a external USB hub), the display will be detected just fine, as we have determined on one of our test machines.

01-05-2012, 09:54 AM	#7
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	It looks like the software can see the device on the USB bus, but cannot communicate with the adapter. This can happen if the adapter cannot get enough power from the USB bus. Is the adapter connected to a powered USB hub? Does it work correctly i you connect it directly to the laptop? Thanks Wim