monitor not being enabled. Win XP 32 bit

zpeterson-ATI · 01-11-2012, 10:01 PM

attached is a zip with the debugger run twice, with two different plugable adapters than the first upload, along with a screenshot of the error when running the debugger.

markbad311 · 01-17-2012, 12:47 AM

Try going as low as possible with the resolution on all of the monitors and work your way up until the device stops working... report back what resolution you can get before it ghosts out.

zpeterson-ATI · 01-27-2012, 01:26 PM

that did not provide a fix. still looking for help to get this resolved.

Wim · 01-27-2012, 04:51 PM

I've looked through the support files, but there is only a system details.txt (as version 1.0.0.10 of the tool had an issue). From these I can see that 1 PC was using v6.1, but the other was using v5.5(!?!).

The tool has been fixed, so it should no longer crash. You can get version 1.0.0.11 from here.

If you can post the logs again, using v6.1 software I can take another look and see if there is something different going wrong.

Wim

zpeterson-ATI · 01-31-2012, 08:42 PM

attached is the zip from the new support tool results. lets focus on the most important computer that needs to be resolved, and if the results do not work for the other computers also, we can address them at that point.

bernie · 02-06-2012, 07:28 PM

Thanks for sticking with this one to try to figure out why these certain machines running XP generate USB-level errors with DisplayLink devices.

These kinds of issues are difficult (especially if only on PCs DisplayLink doesn't have).

So if there are any workarounds that might be possible while DisplayLink looks at this, please let us know if we can help.

For example, if getting the graphics adapters behind a hub solves the issue, we'd like to send you some Plugable hubs to cover the affected machines.

Just email support@plugable.com and reference this thread, and we'll do whatever we can.

Thanks again for your patience!
Bernie Thompson
http://plugable.com/

zpeterson-ATI · 02-23-2012, 03:55 PM

the powered hub did work. just wanted to let anybody else who has this same problem.

02-06-2012, 07:28 PM	#6
bernie Member Join Date: Jun 2010 Posts: 39	Workarounds Thanks for sticking with this one to try to figure out why these certain machines running XP generate USB-level errors with DisplayLink devices. These kinds of issues are difficult (especially if only on PCs DisplayLink doesn't have). So if there are any workarounds that might be possible while DisplayLink looks at this, please let us know if we can help. For example, if getting the graphics adapters behind a hub solves the issue, we'd like to send you some Plugable hubs to cover the affected machines. Just email support@plugable.com and reference this thread, and we'll do whatever we can. Thanks again for your patience! Bernie Thompson http://plugable.com/

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01-17-2012, 12:47 AM	#2
markbad311 Junior Member Join Date: Jan 2012 Posts: 6	Try going as low as possible with the resolution on all of the monitors and work your way up until the device stops working... report back what resolution you can get before it ghosts out.

01-27-2012, 01:26 PM	#3
zpeterson-ATI Junior Member Join Date: Dec 2011 Location: Bloomington, IL Posts: 16	that did not provide a fix. still looking for help to get this resolved.

01-27-2012, 04:51 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I've looked through the support files, but there is only a system details.txt (as version 1.0.0.10 of the tool had an issue). From these I can see that 1 PC was using v6.1, but the other was using v5.5(!?!). The tool has been fixed, so it should no longer crash. You can get version 1.0.0.11 from here. If you can post the logs again, using v6.1 software I can take another look and see if there is something different going wrong. Wim

02-23-2012, 03:55 PM	#7
zpeterson-ATI Junior Member Join Date: Dec 2011 Location: Bloomington, IL Posts: 16	the powered hub did work. just wanted to let anybody else who has this same problem.