No video / USB Display Adapters

[Wim]

Originally Posted by xps13

User comes in the morning and plugs usb cable into usb3 port, display not working, mouse and Keyboard work, not sure about ethernet. Unplug and replug the dock power, display works.

Attached are the Not working and Working logs.

USB Driver:
Fresco Logic xHCI Controller FL 1009
3.5.2.0

I suspect this could be due to the Fresco Host controller. Could you try updating the driver to the latest 3.5.46 version from here:

http://station-drivers.com/page/fresco_logic.htm

Does the same issue happen if they use the USB 2.0 ports?

Thanks

Wim