White Box on Desktop with Dynadock

ChouPigu · 02-25-2013, 06:36 PM

Quote:

Originally Posted by afail

Hi,

I see a fix exists for MSI users, but no such app for us Samsung folks. Any ideas on what we could try?

I would like to second a solution for Samsungs. This happens on my wife's NP900X3C.

02-27-2013, 09:05 PM

Quote:

Originally Posted by ChouPigu

I would like to second a solution for Samsungs. This happens on my wife's NP900X3C.

Same model I have

Dan Santee · 02-28-2013, 12:22 AM

I had the same problem on my Ativ Smart PC Pro and it turned out to be the S Pen software. It drove me nuts because I never could find a way to uninstall it, and it didn't show up in msconfig at all. I don't know if they hid it in with another service, but I finally gave up trying to fix it and just ended task on S Pen whenever it came up.

You might just try end tasking non-MS programs when the box comes up and see what closes it. You could also try highlighting Explorer in the task manager and clicking "Restart" - which actually works much better than I'd expected it to, based on previous versions of Windows.

Wim · 02-28-2013, 04:16 PM

Quote:

Originally Posted by ChouPigu

I would like to second a solution for Samsungs. This happens on my wife's NP900X3C.

I think you will have to contact Samsung about this. There is nothing DisplayLink can do to fix this.

I guess you could kill the app that is causing it and prevent it running at startup?

Wim

WinNetAdmin · 03-04-2013, 06:38 PM

Well I have good news, managed to solve it with the help of a colleague. It took two of us several hours of frustration to get this fixed. We traced it to the Samsung update application, "S Agent". Previously this app was taken out with msconfig but that did not fix the problem. It must be completely removed from the computer by running the uninstaller for it.

Sabbasolo · 03-05-2013, 07:10 AM

Hi,

I have a Samsung NP900X4C-A07US, same problem.

What is the exact name of the samsung application to uninstall? Or the file name. I can find software updates, and several others, nothing with the name S agent.

thanks
Edwin

WinNetAdmin · 03-06-2013, 03:34 PM

C:\Program Files\Samsung\S Agent\

You will see the file: sAgentUninstallUtility.exe - run that (it might not do anything).

You might need to disable it from the startup items as well, if the uninstaller does not remove it completely. Worst case, rename the S Agent folder and that will stop it for sure. Good luck!

03-11-2013, 06:52 PM

Quote:

Originally Posted by WinNetAdmin

C:\Program Files\Samsung\S Agent\

You will see the file: sAgentUninstallUtility.exe - run that (it might not do anything).

You might need to disable it from the startup items as well, if the uninstaller does not remove it completely. Worst case, rename the S Agent folder and that will stop it for sure. Good luck!

Thank you so much!

03-05-2013, 07:10 AM	#6
Sabbasolo Junior Member Join Date: Dec 2012 Posts: 7	Samsung white box Hi, I have a Samsung NP900X4C-A07US, same problem. What is the exact name of the samsung application to uninstall? Or the file name. I can find software updates, and several others, nothing with the name S agent. thanks Edwin

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02-28-2013, 12:22 AM	#3
Dan Santee Junior Member Join Date: Oct 2012 Posts: 19	I had the same problem on my Ativ Smart PC Pro and it turned out to be the S Pen software. It drove me nuts because I never could find a way to uninstall it, and it didn't show up in msconfig at all. I don't know if they hid it in with another service, but I finally gave up trying to fix it and just ended task on S Pen whenever it came up. You might just try end tasking non-MS programs when the box comes up and see what closes it. You could also try highlighting Explorer in the task manager and clicking "Restart" - which actually works much better than I'd expected it to, based on previous versions of Windows.

03-04-2013, 06:38 PM	#5
WinNetAdmin Junior Member Join Date: Feb 2013 Posts: 4	Well I have good news, managed to solve it with the help of a colleague. It took two of us several hours of frustration to get this fixed. We traced it to the Samsung update application, "S Agent". Previously this app was taken out with msconfig but that did not fix the problem. It must be completely removed from the computer by running the uninstaller for it.

03-06-2013, 03:34 PM	#7
WinNetAdmin Junior Member Join Date: Feb 2013 Posts: 4	C:\Program Files\Samsung\S Agent\ You will see the file: sAgentUninstallUtility.exe - run that (it might not do anything). You might need to disable it from the startup items as well, if the uninstaller does not remove it completely. Worst case, rename the S Agent folder and that will stop it for sure. Good luck!