No video / USB Display Adapters

xps13 · 06-20-2012, 12:10 AM

I'm pretty sure this is a hardware issue, not a software issue. How else would re-powering the dock fix the issue? Targus really should be responding to this.

wadegibson · 06-27-2012, 08:57 PM

This seems to be getting worse. Now even unplugging/re-plugging the power on the dock doesn't fix it. I've completely uninstalled/re-installed the 6.3M0 software to no avail. Still no video or ethernet connectivity, only USB. This dock is turning out to be a glorified USB hub and I'm really frustrated with it.

Does anyone from DisplayLink read these forums?

Wim · 06-28-2012, 11:07 AM

Hi Guys

This does sound like it could be hardware with the device not appearing on the USB bus. Are you all using the same Targus product (ACP71 - with the laptop PSU)?

When you have issues, how much of the dock appears on the USB bus? Can you use device manager and "View devices by connection" to see if it is just the DisplayLink chip that is not appearing or if the USB 3 hub in the dock is also not appearing? Might help diagnose the issue.

Thanks

Wim

pbhatia · 06-29-2012, 05:59 PM

I am having the following issues with my XPS 13 (Win 7 64bit) and Kensington Dock:

After updating the latest display link drivers (6.3) and USB drivers (3.5.56):

1. The ethernet port on the dock does not work
2. Gives me the following error - Display Adapter is not supported on this operating system version
3. The USB ports on the dock (keyboard, mouse) seem to be working.

Any ideas?

Thanks!

pbhatia · 06-29-2012, 08:34 PM

In addition to the post above, i also do not see a computer (displaylink) icon in the task bar. The monitor display is not working either. Any help would be greatly appreciated.

Wim · 06-30-2012, 10:50 AM

Quote:

Originally Posted by pbhatia

I am having the following issues with my XPS 13 (Win 7 64bit) and Kensington Dock:

After updating the latest display link drivers (6.3) and USB drivers (3.5.56):

1. The ethernet port on the dock does not work
2. Gives me the following error - Display Adapter is not supported on this operating system version
3. The USB ports on the dock (keyboard, mouse) seem to be working.

Any ideas?

Yes - please refer to this thread:

http://displaylink.org/forum/showthread.php?t=1372

Wim

pbhatia · 07-03-2012, 05:17 PM

Can you pls. point me to the latest Kensington SW? When i do a search on sd400v on this link nothing shows up.

http://www.kensington.com/kensington...redrivers.aspx

pbhatia · 07-03-2012, 05:19 PM

Quote:

Originally Posted by Wim

Yes - please refer to this thread:

http://displaylink.org/forum/showthread.php?t=1372

Wim

C:\Users\pooja_bhatia\Desktop\Capture.png

Wim · 07-04-2012, 05:55 AM

V5.5 from kensington can be downloaded here.

http://accoblobstorageus.blob.core.w...c38c3fdef5.zip

Wim

06-29-2012, 05:59 PM	#4
pbhatia Junior Member Join Date: Jun 2012 Posts: 5	XPS 13, Kensington DVI/Ethernet Universal Dock I am having the following issues with my XPS 13 (Win 7 64bit) and Kensington Dock: After updating the latest display link drivers (6.3) and USB drivers (3.5.56): 1. The ethernet port on the dock does not work 2. Gives me the following error - Display Adapter is not supported on this operating system version 3. The USB ports on the dock (keyboard, mouse) seem to be working. Any ideas? Thanks!

06-29-2012, 08:34 PM	#5
pbhatia Junior Member Join Date: Jun 2012 Posts: 5	NO VIDEO/Computer Icon In addition to the post above, i also do not see a computer (displaylink) icon in the task bar. The monitor display is not working either. Any help would be greatly appreciated.

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06-20-2012, 12:10 AM	#1
xps13 Junior Member Join Date: May 2012 Posts: 5	I'm pretty sure this is a hardware issue, not a software issue. How else would re-powering the dock fix the issue? Targus really should be responding to this.

06-27-2012, 08:57 PM	#2
wadegibson Junior Member Join Date: Jun 2012 Posts: 3	This seems to be getting worse. Now even unplugging/re-plugging the power on the dock doesn't fix it. I've completely uninstalled/re-installed the 6.3M0 software to no avail. Still no video or ethernet connectivity, only USB. This dock is turning out to be a glorified USB hub and I'm really frustrated with it. Does anyone from DisplayLink read these forums?

06-28-2012, 11:07 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi Guys This does sound like it could be hardware with the device not appearing on the USB bus. Are you all using the same Targus product (ACP71 - with the laptop PSU)? When you have issues, how much of the dock appears on the USB bus? Can you use device manager and "View devices by connection" to see if it is just the DisplayLink chip that is not appearing or if the USB 3 hub in the dock is also not appearing? Might help diagnose the issue. Thanks Wim

07-03-2012, 05:17 PM	#7
pbhatia Junior Member Join Date: Jun 2012 Posts: 5	Can you pls. point me to the latest Kensington SW? When i do a search on sd400v on this link nothing shows up. http://www.kensington.com/kensington...redrivers.aspx

07-04-2012, 05:55 AM	#9
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	V5.5 from kensington can be downloaded here. http://accoblobstorageus.blob.core.w...c38c3fdef5.zip Wim