Internet explorer stops working

Wim · 03-20-2013, 12:36 PM

We have not seen this issue in testing, so I suspect it is system specific. SabelAdmin says it only seems to be affecting the new laptops. It is possible it could be connected to the same issues we have had with Chrome and will be fixed in 7.2, due out at the end of the month.

We really need logs from systems that show this issue.

Wim

janedoh · 03-21-2013, 07:36 PM

I have this same problem. My system has been fine for a long while, as soon as I installed the drivers explorer began crashing, if I remove them completely explorer works again. (It's not a laptop.) I have completed the 'gather support information' and now have a file on my desktop - what do you want me to do with it?

janedoh · 03-25-2013, 05:51 PM

Is there any news on whether this will be fixed with 7.2, and when that is due to be released, otherwise I'm going to have to return the screen which I hate to do as it runs so well otherwise.

Wim · 03-25-2013, 05:54 PM

Did this co-incide with a Windows update around the end of February? There was a Windows update that caused issues with V5.6 software.

Nobody has stated what version of DisplayLink software they are running so I cannot work out the combination of DL version, OS, Windows update etc to try and work out the cause.

Wim

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03-20-2013, 12:36 PM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	We have not seen this issue in testing, so I suspect it is system specific. SabelAdmin says it only seems to be affecting the new laptops. It is possible it could be connected to the same issues we have had with Chrome and will be fixed in 7.2, due out at the end of the month. We really need logs from systems that show this issue. Wim

03-21-2013, 07:36 PM	#2
janedoh Junior Member Join Date: Mar 2013 Posts: 3	I have this same problem. My system has been fine for a long while, as soon as I installed the drivers explorer began crashing, if I remove them completely explorer works again. (It's not a laptop.) I have completed the 'gather support information' and now have a file on my desktop - what do you want me to do with it?

03-25-2013, 05:51 PM	#3
janedoh Junior Member Join Date: Mar 2013 Posts: 3	Is there any news on whether this will be fixed with 7.2, and when that is due to be released, otherwise I'm going to have to return the screen which I hate to do as it runs so well otherwise.

03-25-2013, 05:54 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Did this co-incide with a Windows update around the end of February? There was a Windows update that caused issues with V5.6 software. Nobody has stated what version of DisplayLink software they are running so I cannot work out the combination of DL version, OS, Windows update etc to try and work out the cause. Wim