Lines are blacking out info I need to see

luiset83 · 04-25-2013, 08:38 PM

Hello,

You don't mention anything about the particular hardware platform nor what driver version you are using. To get any sort of meaningful feedback, please run the debug tools for the devs to get an idea of what device(s)/configuration(s) this issue is occurring on. Collect the information and attach it to the post.

Here is a link that mentions how to do that:
http://www.displaylink.com/support/ticket.php?id=269

Wim · 04-26-2013, 01:53 PM

That really sounds like a hardware issue. If the blank lines are a pixel wide, it sounds like the buffer memory we use in the device is corrupted or not being read properly when we render to the monitor.

I don't think it is a software issue.

Wim

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04-25-2013, 08:38 PM	#1
luiset83 Member Join Date: Feb 2012 Posts: 48	Hello, You don't mention anything about the particular hardware platform nor what driver version you are using. To get any sort of meaningful feedback, please run the debug tools for the devs to get an idea of what device(s)/configuration(s) this issue is occurring on. Collect the information and attach it to the post. Here is a link that mentions how to do that: http://www.displaylink.com/support/ticket.php?id=269

04-26-2013, 01:53 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	That really sounds like a hardware issue. If the blank lines are a pixel wide, it sounds like the buffer memory we use in the device is corrupted or not being read properly when we render to the monitor. I don't think it is a software issue. Wim