"You must restart your computer to apply these changes" on each dock/undock

Wim · 05-03-2013, 12:02 PM

Can you gather the logs when the reboot message appears as described here:

http://kb.displaylink.com/269

Thanks

Wim

tboggs13 · 05-05-2013, 01:09 AM

I was previously using the Lenovo USB 3 dock with my Surface and had removed the DisplayLink Display drivers but left the core drivers on the Surface. I quit using the Lenovo dock due to fuzzy image and mouse lag.

Just recently I purchased the Dell 2340T and thought I would give DisplayLink another shot. I just plugged it in and it reloaded the old drivers. I upgraded to the latest release and things seemed OK. However, as I moved from work to home I started getting the same reboot message as the OP. At work I plug directly into a monitor with USB 3.0 and display port. At home I just use USB with the 2340T. Both transitions requested a reboot every time. I find I can just close the message with no issue.

Today I uninstalled, rebooted, reinstalled, rebooted and then attached to the monitor. No prompt to reboot was made. I won't know till Monday if the problem is completely resolved.

tboggs13 · 05-07-2013, 12:37 AM

Today I undocked and ran my Surface Pro standalone for a while. It worked fine with no pop-up that I noticed.

When I got to work, I connected the Surface USB 3.0 port to my Dell u2913W monitor which has a USB 3.0 hub. I also have a StarTech USB 3.0 GB Ethernet adapter connected to the Dell Monitor. The monitor itself is connected via DisplayPort. Soon as I connected, the message popped up saying the changes required a reboot.

Normally I just lock my Surface, disconnect it and bring it home. Today, I signed out before disconnecting. When I got home and hooked into the Dell 2340T, I did not get the popup requesting reboot.

Previously, I was getting the message at both locations.

mwesterhold · 05-07-2013, 05:16 PM

Same issues with the X1 Carbon and the USB 3.0 dock.

Logs pulled, where should they be sent?

Wim · 05-08-2013, 11:47 AM

Please post the logs on this thread.

Wim

orgwizard · 01-09-2014, 03:02 PM

I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0.
I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated.

JamesH · 01-19-2014, 01:24 AM

Quote:

Originally Posted by orgwizard

I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0.
I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated.

Hi,

Nothing from our end - we need the logs to investigate this issue.

Please download this tool and attach the generated logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

05-05-2013, 01:09 AM	#2
tboggs13 Junior Member Join Date: May 2013 Posts: 11	Same here I was previously using the Lenovo USB 3 dock with my Surface and had removed the DisplayLink Display drivers but left the core drivers on the Surface. I quit using the Lenovo dock due to fuzzy image and mouse lag. Just recently I purchased the Dell 2340T and thought I would give DisplayLink another shot. I just plugged it in and it reloaded the old drivers. I upgraded to the latest release and things seemed OK. However, as I moved from work to home I started getting the same reboot message as the OP. At work I plug directly into a monitor with USB 3.0 and display port. At home I just use USB with the 2340T. Both transitions requested a reboot every time. I find I can just close the message with no issue. Today I uninstalled, rebooted, reinstalled, rebooted and then attached to the monitor. No prompt to reboot was made. I won't know till Monday if the problem is completely resolved.

05-07-2013, 12:37 AM	#3
tboggs13 Junior Member Join Date: May 2013 Posts: 11	Happened again Today I undocked and ran my Surface Pro standalone for a while. It worked fine with no pop-up that I noticed. When I got to work, I connected the Surface USB 3.0 port to my Dell u2913W monitor which has a USB 3.0 hub. I also have a StarTech USB 3.0 GB Ethernet adapter connected to the Dell Monitor. The monitor itself is connected via DisplayPort. Soon as I connected, the message popped up saying the changes required a reboot. Normally I just lock my Surface, disconnect it and bring it home. Today, I signed out before disconnecting. When I got home and hooked into the Dell 2340T, I did not get the popup requesting reboot. Previously, I was getting the message at both locations.

05-07-2013, 05:16 PM	#4
mwesterhold Junior Member Join Date: May 2013 Posts: 1	Ditto Same issues with the X1 Carbon and the USB 3.0 dock. Logs pulled, where should they be sent?

01-09-2014, 03:02 PM	#6
orgwizard Junior Member Join Date: Jan 2014 Posts: 3	any updates on you? I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0. I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated.

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05-03-2013, 12:02 PM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you gather the logs when the reboot message appears as described here: http://kb.displaylink.com/269 Thanks Wim

05-08-2013, 11:47 AM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Please post the logs on this thread. Wim