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Thread Tools | Search this Thread | Display Modes |
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05-07-2013, 12:37 AM
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#1 |
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Junior Member
Join Date: May 2013
Posts: 11
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Happened again
Today I undocked and ran my Surface Pro standalone for a while. It worked fine with no pop-up that I noticed.
When I got to work, I connected the Surface USB 3.0 port to my Dell u2913W monitor which has a USB 3.0 hub. I also have a StarTech USB 3.0 GB Ethernet adapter connected to the Dell Monitor. The monitor itself is connected via DisplayPort. Soon as I connected, the message popped up saying the changes required a reboot. Normally I just lock my Surface, disconnect it and bring it home. Today, I signed out before disconnecting. When I got home and hooked into the Dell 2340T, I did not get the popup requesting reboot. Previously, I was getting the message at both locations. |
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05-07-2013, 05:16 PM
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#2 |
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Junior Member
Join Date: May 2013
Posts: 1
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Ditto
Same issues with the X1 Carbon and the USB 3.0 dock.
Logs pulled, where should they be sent? |
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05-08-2013, 11:47 AM
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#3 |
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Senior Member
Join Date: Feb 2009
Posts: 1,561
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Please post the logs on this thread.
Wim |
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01-09-2014, 03:02 PM
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#4 |
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Junior Member
Join Date: Jan 2014
Posts: 3
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any updates on you?
I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0.
I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated. |
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01-19-2014, 01:24 AM
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#5 | |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
Nothing from our end - we need the logs to investigate this issue. Please download this tool and attach the generated logs: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
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01-20-2014, 12:27 PM
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#6 |
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Junior Member
Join Date: Jan 2014
Posts: 1
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I also started receiving this message within the past few days. I am running 2 Dell SuperSpeed USB Docking Station (Dell branded version of Targus ACP70USZ), one at home and one at office. If I suspend my Dell Precision M6600 laptop (running Windows 8.1) at one, I get the message to restart when I resume while connected at the other. Attached are the DisplayLink utility log files you are requesting.
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01-26-2014, 01:19 AM
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#7 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi all,
Sorry for the delay in replying. I'm working through this issue at the moment. Thanks, James |
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