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Old 05-07-2013, 05:16 PM   #1
mwesterhold
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Default Ditto

Same issues with the X1 Carbon and the USB 3.0 dock.

Logs pulled, where should they be sent?
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Old 05-08-2013, 11:47 AM   #2
Wim
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Please post the logs on this thread.

Wim
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Old 01-09-2014, 03:02 PM   #3
orgwizard
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Default any updates on you?

I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0.
I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated.
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Old 01-19-2014, 01:24 AM   #4
JamesH
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Quote:
Originally Posted by orgwizard View Post
I'm running the latest displaylink software, and have seen this now with several versions, currently on win 8.1, and I believe it was also with 8.0.
I'm also thinking this seems to be more of an issue when using multiple docks and I believe only when moving between them when the system is hibernated.
Hi,

Nothing from our end - we need the logs to investigate this issue.

Please download this tool and attach the generated logs:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 01-20-2014, 12:27 PM   #5
mharr
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I also started receiving this message within the past few days. I am running 2 Dell SuperSpeed USB Docking Station (Dell branded version of Targus ACP70USZ), one at home and one at office. If I suspend my Dell Precision M6600 laptop (running Windows 8.1) at one, I get the message to restart when I resume while connected at the other. Attached are the DisplayLink utility log files you are requesting.
Attached Files
File Type: zip HARR27_20140120_070119.zip (3.83 MB, 4 views)
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Old 01-26-2014, 01:19 AM   #6
JamesH
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Hi all,

Sorry for the delay in replying.

I'm working through this issue at the moment.

Thanks,
James
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Old 02-03-2014, 05:16 PM   #7
JamesH
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Hi all,

Please try R7.4 M4 which should resolve this issue.
http://www.displaylink.com/support/downloads.php

Thanks,
James
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