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Old 05-08-2013, 11:50 AM   #1
Wim
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It should work well on this system. It sounds like the USB connection is not stable if the product is slow and dropping off the bus.

Can you post the logs here: http://kb.displaylink.com/269

Wim
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Old 06-17-2013, 10:57 AM   #2
lukeclancy
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rather slow reply...life...but here are the logs.

Im now several weeks into using the drive and it is still very unreliable. Any change in state - sleep, disc wind down - and it's like installing the Varidrive all over again. And, after all these weeks, no response of any sort from Asus to my various support requests
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File Type: zip LUKESILVERASUS_20130617_115001.zip (695.5 KB, 2 views)
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Old 06-17-2013, 01:25 PM   #3
JamesH
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Hi,

Can you try upgrading your Fresco Logic host controller driver to the latest available?

I think the latest version is v3.5.97.0

Thanks,
James
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Old 06-19-2013, 04:14 PM   #4
j.ward
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Hi

I have just purchased a new ASUS UX32A Ultrabook and VariDrive. I am attempting to use the HDMI port to connect to a second monitor as I like to extend my desktop accross the built in display and an external monitor which supports HDMI.

The VariDrive has intalled correctly and I can use all the features except the HDMI port. I have run through the DisplayLink troubleshooting guide without much luck.

My OS is Windows 7 Ultimate, I am running the latest service packs and security updates. All the device drivers were installed from the Asus web site and I have updated the DisplayLink software to V6.3.3.

Attached are the debug logs.
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File Type: zip CLA-JWASUS_20130619_165147.zip (308.6 KB, 3 views)
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Old 06-19-2013, 05:14 PM   #5
JamesH
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Quote:
Originally Posted by j.ward View Post
Hi

I have just purchased a new ASUS UX32A Ultrabook and VariDrive. I am attempting to use the HDMI port to connect to a second monitor as I like to extend my desktop accross the built in display and an external monitor which supports HDMI.

The VariDrive has intalled correctly and I can use all the features except the HDMI port. I have run through the DisplayLink troubleshooting guide without much luck.

My OS is Windows 7 Ultimate, I am running the latest service packs and security updates. All the device drivers were installed from the Asus web site and I have updated the DisplayLink software to V6.3.3.

Attached are the debug logs.
Hi,

Can you try installing the latest Intel USB 3.0 host controller driver for your laptop?

You can find it here:
https://downloadcenter.intel.com/Det...?DwnldID=21129

Thanks,
James
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