All external monitors turn off with any Nvidia driver after 307.45

[ctenorman@gmail.com]

Originally Posted by JamesH

Hi

Please post the logs from your system as described here:
http://www.displaylink.com/support/ticket.php?id=269

To clarify are you saying that the DP & VGA monitors are directly connected to the notebook?

Thanks,
James

Hi James,

I've done as you asked with the support tool. Given that these are logs from my system I'd prefer to send them to you in a direct message if that's possible. Thanks!

And yes, I have an external monitor connected to the DP and the VGA out on my laptop in addition to the usb monitors. I have two USB monitors hooked up right now, but it seems to do it with either one or two.

Thank you for your reply!

[JamesH]

Originally Posted by ctenorman@gmail.com

Hi James,

I've done as you asked with the support tool. Given that these are logs from my system I'd prefer to send them to you in a direct message if that's possible. Thanks!

And yes, I have an external monitor connected to the DP and the VGA out on my laptop in addition to the usb monitors. I have two USB monitors hooked up right now, but it seems to do it with either one or two.

Thank you for your reply!

Hi - I've sent you a private message with details on how to post the logs elsewhere. Thanks, James

[JamesH]

Hi,

Are you still getting this issue?

We are trying to reproduce this in house - to help us match the system you have can you PM me the system information details that the debug tool gathers?

Thanks,
James

[ctenorman@gmail.com]

EDIT: Below is no longer the full truth, still a serious problem. See next message:
-----------------

After completely uninstalling the displaylink and updating to the latest version and updating to the latest nvidia version, the problem finally seems to be gone! I'd tried this before about a month ago, so something has clearly changed in the interim. Thank you!

[ctenorman@gmail.com]

The problem still rears its head when signing off from windows or rebooting the computer, which is a real pain. Sending updated error files, you should have them now.