Icon does not show on tray, display does not work

MarkM · 06-25-2012, 01:46 PM

Hi Wim,

I just wish this would behave the same way twice in a row. I re-imaged the laptop and installed v6.3M0. All the devices were detected but I could not get the external monitor to work on HDMI or DVI. I rebooted the PC. Everything except the USB hub disappeared.

This is an HP 2560p utilizing USB 2.0.

MarkM · 06-25-2012, 05:48 PM

Hi Wim,

I just re-imaged the machine again and performed the exact same steps. This time only the USB hub was detected. This is sooo weird.

Wim · 06-26-2012, 10:41 AM

Hi MarkM

It looks like the DisplayLink chip is not being detected on the USB bus. I suspect this is a hardware fault with the dock.

Could you contact your Targus rep and see if they have a replacement unit for evaluation? Hopefully this should solve the issue and you can do a proper evaluation.

Wim

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06-25-2012, 05:48 PM	#2
MarkM Junior Member Join Date: Jun 2012 Posts: 9	Hi Wim, I just re-imaged the machine again and performed the exact same steps. This time only the USB hub was detected. This is sooo weird.

06-26-2012, 10:41 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Hi MarkM It looks like the DisplayLink chip is not being detected on the USB bus. I suspect this is a hardware fault with the dock. Could you contact your Targus rep and see if they have a replacement unit for evaluation? Hopefully this should solve the issue and you can do a proper evaluation. Wim