Windows 8, Lenvo USB 3.0 dock = lag + fuzzy image

[jme]

little update....

I found another mouse in the closet - was using a Microsoft wireless keyboard 3000 v2 and Microsoft wireless mouse 5000 that use a single dongle.

I got out another mouse - Microsoft wireless mouse 5000 that has a separate dongle to itself. Working fine so far! Will update if it degrades.

[mike]

Updated to the latest 7.2 M1 drivers and still experiencing the same behavior.

[Wim]

Hi All

I've attached a development build of 7.2 M1 but includes a fix for the momentary screen freezing that I suspect is responsible for some of the "mouse freezing" or "mouse lag" posts on here.

As a reminder, if you are using a wireless mouse, make sure you are not getting USB 3.0 interference as covered in this article.

Please let me know if this improves the mouse behaviour.

Wim

[ThePhantom]

Originally Posted by Wim

Hi All

I've attached a development build of 7.2 M1 but includes a fix for the momentary screen freezing that I suspect is responsible for some of the "mouse freezing" or "mouse lag" posts on here.

Running now for about 45 minutes, and the stutter appears to be gone! I'll report back if I see any glitches.

Regarding wireless mouse interference, I experience issues when my Logitech Unifying USB receiver is plugged directly into one of the USB 2.0 ports (on the back of the Plugable UD-3000). No idea why, as I thought that the interference was limited to the 3.0 ports. I have the receiver on a 3 foot USB extension cable, physically placed about a foot from the Plugable, and it works fine... Go figure.

[alexg57]

I've been troubleshooting the lag and blinking issues for a week now, just finding this thread today. Good timing - I tried Wim's pre-release drivers and things are better. The blinking when docking Xbox Music on the side in Windows 8 no longer happens, and the general mouse lag does feel better. I wouldn't say it's as smooth as working directly on the laptop (Dell XPS 12), but it's within the realm of acceptable now.

I look forward to further improvements!

Update a few hours later: looks like I spoke too soon. Although the lag is maybe a little better, it's still noticeable. The blinking to black is there, too, but it's different now. It seems to blink more quickly and less often than before. Also, I'm running two DVI monitors and one of them only has the Zune client in "tiny" mode to play some music. When I hit the Windows key to bring up the new start menu, there's a definite pause for a second.

[Galactican]

Wish I could report an improvement but I'm still in the same boat. If anything I would say it maybe even got a little worse with that update.

I really appreciate the effort though! Nice to see a company posting potential fixes like this within a thread rather than making their users wait.

[Wim]

Originally Posted by Galactican

Wish I could report an improvement but I'm still in the same boat. If anything I would say it maybe even got a little worse with that update.

I really appreciate the effort though! Nice to see a company posting potential fixes like this within a thread rather than making their users wait.

I see from an earlier post you are using the Lenovo X1. Can you check all the drivers are up to date on this platform, including the BIOS and see if this makes a difference. I think I saw a user earlier in this thread who found this helped.

Also, make sure you are using the "High Performance" power profile, rather than "Balanced" when plugged in. This could also slow down our software's performance.

Wim

[JesseAaronSafir]

Originally Posted by Wim

Hi All

I've attached a development build of 7.2 M1 but includes a fix for the momentary screen freezing that I suspect is responsible for some of the "mouse freezing" or "mouse lag" posts on here.

As a reminder, if you are using a wireless mouse, make sure you are not getting USB 3.0 interference as covered in this article.

Please let me know if this improves the mouse behaviour.

Wim

Wim...what's the driver version of the one you posted as an attachment. Is it newer than 7.2.47873.0 from 2013-05-10?

Edit: I downloaded it and found that it's 7.2.48041.0, which is newer. The build date is 2013-05-16. I'll try that now then.

Okay so I've tried installing 7.2.48041.0 but I can't get Windows 8 Enterprise 64-bit to use these drivers. It said it installed successfully and rebooted but Device Manager still shows Driver Version 7.2.46733.0 from 2013-03-19 installed. I've even tried uninstalling all Lenovo USB and DisplayLink drivers, telling Windows to delete the drivers, rebooting, and then reinstalling from this installer but it still keeps putting back the old drivers. I'd love any tips about how to get the latest drivers installed.