Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

Wim · 05-18-2013, 11:11 AM

For the ~1 sec see the dev build in this thread:

http://displaylink.org/forum/showthr...?t=2070&page=9

The more serious issue seems to be the whole dock dropping off the USB bus. When this happens is it just the video, or do other devices connected to the dock do the same thing eg mouse, keyboard etc.

Trying to work out if it's our chip disconnecting or the Root USB 3.0 hub of the dock.

Oh - and the logs files can be gathered by following the steps in this article:

http://kb.displaylink.com/269

Wim

Ruud · 05-21-2013, 07:24 AM

Thanks for the feedback Wim.
I set my power plan to 'high performance' to see if that allready helps with the occasional mouse stuttering

I didn't collect logfiles yet, will read article later on.

I do have one more clue to add to my story: after installing 7.2M1 I only had one event when monitors, ethernet, keyboard and mouse disconnected.
Keyboard: couldn't type, mouse: couldn't move, monitors went dark after a few seconds, and my application reported later that my network server had been disconnected.

The interesting thing is (maybe), I swapped my left and right mouse button a few hours before this event and after everything returned to 'normal' they had reverted to their normal usage from before I changed them..

Thanks again for the updates, going to check out the logfiles

Ruud · 05-21-2013, 07:35 AM

Just installed the displaylink support tool and resetted my debug logs.
Doing this resulted in exactly the kind of 'black-out' event I get after a freeze-up: monitors going to black, pling-plong sounds etc.

Will post the logfiles when I get a freeze-up.

Ruud · 05-21-2013, 11:48 AM

Hi,

I just had an black-out event and gathered the debugging information. I'm willing to send them to you, but preferably not by posting them to this public forum.. Is there another way?

Ruud · 05-21-2013, 01:05 PM

where can I send the second debugging zip file? Perhaps in a private message to Wim?

JamesH · 05-21-2013, 01:45 PM

Hi,

Just sent you a PM.

Thanks,
James

Ploddy · 05-24-2013, 04:52 AM

Hi all,

I have exactly the same problem with exactly the same system (except I run Windows 7 Pro).

I am very interested in the outcome because I am at my wits end having to unplug and re-plug a couple of times a day (or restart).

My drivers are 7.2M1.

My key issues are:
- a 'stutter' every now and then with mouse movement
- a totally random screen 'freeze' where the 2x display link monitors stop working (I can see the last image on the monitors but are unresponsive). Laptop still works fine, but on the laptop screen only.
- Occasional 'blank screen' on the 2x displaylink monitors, seems to relate to activity over GigE, but not confirmed.

Any help would be most welcomed.

05-21-2013, 11:48 AM	#4
Ruud Member Join Date: May 2013 Posts: 67	posting debugging information Hi, I just had an black-out event and gathered the debugging information. I'm willing to send them to you, but preferably not by posting them to this public forum.. Is there another way?

05-21-2013, 01:05 PM	#5
Ruud Member Join Date: May 2013 Posts: 67	second black-out event where can I send the second debugging zip file? Perhaps in a private message to Wim?

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05-18-2013, 11:11 AM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	For the ~1 sec see the dev build in this thread: http://displaylink.org/forum/showthr...?t=2070&page=9 The more serious issue seems to be the whole dock dropping off the USB bus. When this happens is it just the video, or do other devices connected to the dock do the same thing eg mouse, keyboard etc. Trying to work out if it's our chip disconnecting or the Root USB 3.0 hub of the dock. Oh - and the logs files can be gathered by following the steps in this article: http://kb.displaylink.com/269 Wim

05-21-2013, 07:24 AM	#2
Ruud Member Join Date: May 2013 Posts: 67	Thanks for the feedback Wim. I set my power plan to 'high performance' to see if that allready helps with the occasional mouse stuttering I didn't collect logfiles yet, will read article later on. I do have one more clue to add to my story: after installing 7.2M1 I only had one event when monitors, ethernet, keyboard and mouse disconnected. Keyboard: couldn't type, mouse: couldn't move, monitors went dark after a few seconds, and my application reported later that my network server had been disconnected. The interesting thing is (maybe), I swapped my left and right mouse button a few hours before this event and after everything returned to 'normal' they had reverted to their normal usage from before I changed them.. Thanks again for the updates, going to check out the logfiles

05-21-2013, 07:35 AM	#3
Ruud Member Join Date: May 2013 Posts: 67	Just installed the displaylink support tool and resetted my debug logs. Doing this resulted in exactly the kind of 'black-out' event I get after a freeze-up: monitors going to black, pling-plong sounds etc. Will post the logfiles when I get a freeze-up.

05-21-2013, 01:45 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just sent you a PM. Thanks, James

05-24-2013, 04:52 AM	#7
Ploddy Junior Member Join Date: May 2013 Posts: 2	Hi all, I have exactly the same problem with exactly the same system (except I run Windows 7 Pro). I am very interested in the outcome because I am at my wits end having to unplug and re-plug a couple of times a day (or restart). My drivers are 7.2M1. My key issues are: - a 'stutter' every now and then with mouse movement - a totally random screen 'freeze' where the 2x display link monitors stop working (I can see the last image on the monitors but are unresponsive). Laptop still works fine, but on the laptop screen only. - Occasional 'blank screen' on the 2x displaylink monitors, seems to relate to activity over GigE, but not confirmed. Any help would be most welcomed.