Issue with Installation

[JamesH]

I'm trying to reproduce this issue - so far without success.

Has the adapter ever been successfully installed? If so any clues as to what was different?

Please try (with the device connected)
Open device manager
Right click on the adapter
Select Uninstall
Select Delete the driver software for this device
Select OK
Back in device manager right click on the computer name
Select Scan for hardware changes

Let me know how you get on.

Thanks,
James