Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

[Ruud]

where can I send the second debugging zip file? Perhaps in a private message to Wim?

[JamesH]

Hi,

Just sent you a PM.

Thanks,
James

[Ploddy]

Hi all,

I have exactly the same problem with exactly the same system (except I run Windows 7 Pro).

I am very interested in the outcome because I am at my wits end having to unplug and re-plug a couple of times a day (or restart).

My drivers are 7.2M1.

My key issues are:
- a 'stutter' every now and then with mouse movement
- a totally random screen 'freeze' where the 2x display link monitors stop working (I can see the last image on the monitors but are unresponsive). Laptop still works fine, but on the laptop screen only.
- Occasional 'blank screen' on the 2x displaylink monitors, seems to relate to activity over GigE, but not confirmed.

Any help would be most welcomed.

[Ruud]

Hi Ploddy, Wim and James,

Just an heads-up: I looked at some reports that google chrome might also be to blame for the occasional mouse stuttering. That day, when hovering back and forth over some buttons in a webpage in chrome I did get mouse stutters every now and then. I could reproduce these in Firefox, but with much more difficulty.
I installed the chrome 27 update yesterday and haven't had a 'black-out' event since, allthough mouse stuttering still remains.
I'm using chrome quit heavily (I guess): playing streaming audio all day long. And I work in Eclipse most of the time also (java-based editor).

I hope Wim and James find some clue on what is going on from the logfiles I sent to them.

Best regards,
Ruud

[Ruud]

Hi,

Just experienced a regular 'black-out' event after my upgrade to Chrome27
Some details:
- Using Eclipse Juno, Chrome27, FireFox, FileZilla, Thunderbird.
- Playing streaming audio via Beatport (on Chrome27).
- Connected to server with FileZilla aborted also as well as Eclipse connection to local-server:
Error: Disconnected from server: ECONNABORTED - Connection aborted

[Ruud]

Hi James,

I just encountered another displaylink crash. This time the two screens went black, but weren't restored at all, so I had to turn to the display on my laptop to restore things to normal

After an service restart for the displaymanager, 2 things happened: the screens (and mouse etc) restored and an updated version was detected and downloaded and installed.
I had to do an system restart as well.

After the restart the second log-files were created just for reference (_115439.zip)
I sent the logfiles to the email address provided earlier

[Ruud]

Hi James/Wim,

Just curious, did the logfiles I sent you arrive OK?
(especially the last 2 today because I was having some mail problems sending them out)

[JamesH]

Originally Posted by Ruud

Hi James,

I just encountered another displaylink crash. This time the two screens went black, but weren't restored at all, so I had to turn to the display on my laptop to restore things to normal

After an service restart for the displaymanager, 2 things happened: the screens (and mouse etc) restored and an updated version was detected and downloaded and installed.
I had to do an system restart as well.

After the restart the second log-files were created just for reference (_115439.zip)
I sent the logfiles to the email address provided earlier

Hi,

Just to clarify, are you still seeing the blank screens with the latest DisplayLink software?

Thanks,
James

[JamesH]

Hi,

Thanks for the update - I'm seeing something similar with Chrome 27 but haven't been able to reproduce it just yet.

Thanks,
James

[uboel]

Hi,

Some time ago, I bought a Kensignton USB 3.0 Docking Station with Dual DVI/HDMI/VGA Video (sd3500v) and tested it on my Dell Vostro 5650 for a complete month without any kind of trouble.

Happy with the product, I bought another one for my boss when ordering his Dell XPS 13...but with his computer I ran into the same problems some other users encountered (black screens, network disconnections, usb disconnections).

After reading the posts from this forum, I installed the 7.2M1 version of your drivers and set the Windows 8 (64bits) power options plan to "High performance" instead of the default "Balanced".

My boss still complains about black screens appearing from time to time. When happening the only solution seems to reset the dock by unplugging both power cord and usb cable, waiting a couple of seconds and putting them in place...hopefully my boss is the patient kind!

Did you manage to spot the source of the problem? Is there a new driver beta version in progress that could solve this issue? Is there anything I can do to help you (like sending you debug logs)?

Kind regards,

Ulric Boël

ICT manager @ Produpress (Belgium)