No Ethernet after DisplayLink update

StanP50 · 05-21-2013, 02:14 PM

Well, that turned out to be a none fix.

After reattaching the dock last night, all came up as I had hoped, had ethernet through the dock as well as audio, but then as before the DisplayLink software went through and performed an automatic update to the Kensington app install without any interaction or notice and I was back to the original issue, no ethernet or audio through the dock.

Contacted Kensington support, they had me download ethernet drivers from their web site which were produced back in 2009 for a "Mini Dock", and had me add them to the system32 folder, but could not tell me which chipset was in the dock so that the proper drivers could be loaded, so as a result no ethernet and no audio.

Their solution is to send me a new dock, this of course will not solve the problem, as the same issue will persist.

Does anyone know if there is any support from DisplayLink, I can not find any options to contact these people on the site, or am I missing something.

Thanks again.

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05-21-2013, 02:14 PM	#4
StanP50 Junior Member Join Date: May 2013 Posts: 4	Well, that turned out to be a none fix. After reattaching the dock last night, all came up as I had hoped, had ethernet through the dock as well as audio, but then as before the DisplayLink software went through and performed an automatic update to the Kensington app install without any interaction or notice and I was back to the original issue, no ethernet or audio through the dock. Contacted Kensington support, they had me download ethernet drivers from their web site which were produced back in 2009 for a "Mini Dock", and had me add them to the system32 folder, but could not tell me which chipset was in the dock so that the proper drivers could be loaded, so as a result no ethernet and no audio. Their solution is to send me a new dock, this of course will not solve the problem, as the same issue will persist. Does anyone know if there is any support from DisplayLink, I can not find any options to contact these people on the site, or am I missing something. Thanks again.