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05-29-2013, 11:25 AM
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#1 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Just sent you a message detailing where to send the logs. Thanks, James |
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05-29-2013, 01:46 PM
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#2 |
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Junior Member
Join Date: May 2013
Posts: 4
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Just sent the files. Thank you.
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05-29-2013, 04:14 PM
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#3 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Please try these steps: Disconnect your USB monitor Uninstall the DisplayLink Core software Run the Cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 Reinstall the latest DisplayLink software from the Displaylink website Reconnect your USB monitor Thanks, James |
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05-29-2013, 05:57 PM
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#4 |
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Junior Member
Join Date: May 2013
Posts: 4
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I followed all the steps above and got the same results. Please see your email for current log files.
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06-04-2013, 02:24 PM
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#5 |
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Junior Member
Join Date: May 2013
Posts: 4
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Is there anything else I can do to solve this issue?
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06-05-2013, 11:47 AM
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#6 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I think this may be a compatibility issue with the Citrix setup on your system. This URL may be of use to your IT admin: https://supportforums.cisco.com/docs/DOC-29064 Thanks, James |
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