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06-10-2013, 03:09 PM
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#1 |
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Member
Join Date: May 2013
Posts: 67
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Sorry.. still had a black-out today
Hi James,
will sent you the latest logfiles. Had 1 blackout the whole day. (that might be an improvement still) |
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06-11-2013, 09:31 AM
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#2 |
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Member
Join Date: May 2013
Posts: 67
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Confirmed Shutdown doesn't work
Hi James,
I found my laptop without battery on a couple of occasions (the next morning that is). Then I remembered that Ulric reported this before as well. What happens is: I shutdown my XPS13, screens go black, including laptop screen (so it seems the laptop has completed its shutdown) however the next morning the battery is drained. This can very well be totally unrelated, just mentioning here that I have the same problem |
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06-12-2013, 02:25 PM
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#3 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Power issue aside are you still getting black outs? Thanks, James |
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06-13-2013, 10:06 AM
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#4 |
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Member
Join Date: May 2013
Posts: 67
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Still having blackouts
Hi James,
Yes I can confirm that I still having blackouts, about once or twice a day. I stopped sending you the logfiles, let me know if you still need them, OK? I have to report another issue which I sometimes experience after a blackout: I use my mouse with my left hand, and swapped the button assignments for that to work (so left mouse button = right click, and right mouse button = left click) After a blackout event (=restart of displaylink service?) the mouse button assignments are back to 'normal'settings. Re-setting them doesn't work, because my microsoft keyboard/mouse settings report them as being mirrored still.. but in fact they are not! |
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06-14-2013, 05:28 AM
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#5 |
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Member
Join Date: Jun 2013
Location: California
Posts: 56
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May I Take A Look?
Ruud,
If I may take a look, please send me the System_Details.txt file from running the DisplayLink support tool https://targus.box.com/s/9gicjxqzp2f3sbul87op . |
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06-14-2013, 11:15 AM
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#6 |
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Member
Join Date: May 2013
Posts: 67
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System_details.txt
Hi TargusLevel3,
I just sent you (private message) the contents of my latest system_details.txt file. I hope you'll find some clues to what is going on. Please let me know if I can do something to further your investigations. Ruud |
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06-14-2013, 08:25 PM
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#7 |
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Junior Member
Join Date: Jun 2013
Posts: 2
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Hello,
I am also seeing screen freezing issues with the Dell XPS13 and the Dell/Targus D3000 dock. Seems to happen often when browsing web pages. I usually have to remove the USB dock connection from the laptop and then re-seat it. I have all the latest drivers. Looking for a quick resolution to this problem... |
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06-18-2013, 01:07 AM
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#8 |
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Member
Join Date: Jun 2013
Location: California
Posts: 56
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Ruud, please resend system_details.txt
Ruud,
Please resend system_details.txt Thanks, Kevin |
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