Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

[JamesH]

Originally Posted by tbm

Hello all,

I also have an Dell XPS 13 Ultrabook connected to the Dell D3000 docking. This is my second one. Dell replaced it, because the first docking wasn't recognized by Windows 8 anymore.

I'm experiencing the same issues reported here... but also a new one:

When i connect the docking for the first time to the Dell XPS 13 then Windows 8 will recognize it and it performs an firmware update...

Then i can work with the docking and of course when watching video (with VLC) for some-while the screen will go blank and it seems like it's resetting...

Then the screen will show up after some seconds.. This behavior keeps repeating, and will become more annoying when also using the Gigabit Ethernet... So i had to disable it

When i switch the power off the docking and the next day i power it on en start up the Dell XPS 13 the docking doesn't get recognized! So every time i had to uninstall the DisplayLink software and run the EndUserUninstaller...

Reinstalling the latest drivers, and then the docking gets recognized again...

Does anyone has a clue why this is happening?

Hi,

Can you attach the debug logs as described here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[JamesH]

Originally Posted by Ruud

Hi James and Kevin,

Yesterday I did have some black-outs later that day. To me they seemed related to my laptop using the network a lot:
I had to index a couple of projects (in Eclipse) from a network server together with streaming audio from beatport.. and BOOM.. black-out.

Hi,

Can you update your graphics driver to the latest recommended from the Dell site (v9.17.10.3062), your chipset driver to v9.3.0.1021 and also your BIOS to vA09.

Link to these downloads is: http://www.dell.com/support/troubles...s-13-l321x-mlk

As I think the issue is timing related I want to rule out any system level issues on the notebook.

Thanks,
James

[Ruud]

Hi James,

Just sent you my latest logfiles. I upgraded my lap-top to the latest drivers as you requested. The BIOS is veriso A09 now, the video driver is also the number you requested. I just can't seem to find the chipset dirver version somewhere. Perhaps it is stated somewhere in the logfiles?
Could you verify that on you end?

I'll let you know if I have more black-outs still.