Unable to get Dual External Displays to Work on Surface Pro with Windows 8 Pro

JamesH · 07-08-2013, 02:20 PM

Hi,

I've got a virtually identical setup here with a Surface Pro, dock and two 1080p monitors - one via the miniDP output and one via the dock.

I've been unable to reproduce your issue.

Are both your displays set to extend ?

Thanks,
James

jhargis1012 · 07-15-2013, 05:33 PM

Hi, JamesH. Thanks for your reply.

Yes, both displays are set to extend.

jhargis1012 · 07-15-2013, 09:52 PM

Great news! I finally got it work.

I figured the best way to weed out all the confounding variables would be to just do a system reset (full, all data back to out of box state) using Windows 8's built in restore feature. Here is all of what I did:

System Reset
Logged in with local user
Installed Windows Updates (there were a few stragglers for some reason, but about 40 were installed)
Joined the Domain
Modified some groups/users
Logged in with my Domain Account
Deleted local user
Downloaded latest DisplayLink driver and installed
Plugged in port replicator (everything was plugged into the dock already, BEFORE plugging the dock into the Surface).
Everything worked perfectly (I even rebooted just to make sure it didn't die again)

I hope this info helps anyone else.

DisplayLink, please take my logs off the forum. Feel free to keep them (nonpublicly) if they help you debug this issue.

Thanks

jhargis1012 · 07-30-2013, 05:00 PM

As time has gone on, this issue came up for me again in conjunction with some other issues and I now believe it to be related to group policy in my domain.

Hopefully that information helps some others.

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07-08-2013, 02:20 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've got a virtually identical setup here with a Surface Pro, dock and two 1080p monitors - one via the miniDP output and one via the dock. I've been unable to reproduce your issue. Are both your displays set to extend ? Thanks, James

07-15-2013, 05:33 PM	#2
jhargis1012 Junior Member Join Date: Jul 2013 Posts: 6	Hi, JamesH. Thanks for your reply. Yes, both displays are set to extend.

07-15-2013, 09:52 PM	#3
jhargis1012 Junior Member Join Date: Jul 2013 Posts: 6	Great news! I finally got it work. I figured the best way to weed out all the confounding variables would be to just do a system reset (full, all data back to out of box state) using Windows 8's built in restore feature. Here is all of what I did: System Reset Logged in with local user Installed Windows Updates (there were a few stragglers for some reason, but about 40 were installed) Joined the Domain Modified some groups/users Logged in with my Domain Account Deleted local user Downloaded latest DisplayLink driver and installed Plugged in port replicator (everything was plugged into the dock already, BEFORE plugging the dock into the Surface). Everything worked perfectly (I even rebooted just to make sure it didn't die again) I hope this info helps anyone else. DisplayLink, please take my logs off the forum. Feel free to keep them (nonpublicly) if they help you debug this issue. Thanks

07-30-2013, 05:00 PM	#4
jhargis1012 Junior Member Join Date: Jul 2013 Posts: 6	As time has gone on, this issue came up for me again in conjunction with some other issues and I now believe it to be related to group policy in my domain. Hopefully that information helps some others.