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Old 07-15-2013, 11:43 AM   #1
Hickhaven
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James, Log files are attached.
Thank You
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File Type: zip ENVY_20130715_073833.zip (710.4 KB, 4 views)
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Old 07-19-2013, 04:17 PM   #2
JamesH
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Hi,

Can you try the latest 7.3M1 build - have a hunch that this might fix your issue.

Thanks,
James
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Old 07-22-2013, 04:09 PM   #3
Hickhaven
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James, Thanks for your help ....
As I said in my original post, the lastest driver is what appears to have started my problems. Previous to the latest version, the external monitors would enter sleep and remain that way until woke any time the computer was put to sleep or turned off. I must now physically disconnect the monitor from the docking station or the power to the docking station to put the monitors to sleep.
I have re-installed 7.3M1 as requested but the problem persists. I have also attached new log files to this reply.
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Old 07-26-2013, 01:49 PM   #4
JamesH
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Hi,

I've raised this internally for further investigation.

Thanks,
James
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Old 07-26-2013, 02:19 PM   #5
Hickhaven
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James,
Thank you for your efforts! If you require any additional information let me know. I will also continue to explore alternatives on my end to resolve this issue and will let you know if any changes occur.

Since my last post I have installed new drivers for the HP2311x monitors with no change. All other drivers are currently up to date.
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