Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

dfollis · 07-23-2013, 02:49 AM

I have pulled the laptop and dock from the user so I am able to collect logs/run some tests if that will help.

JamesH · 07-26-2013, 01:02 PM

Hi,

Yes please - instructions on getting logs can be found here:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

Ruud · 07-29-2013, 10:10 AM

Hi James and DFollis,

(just got back from holidays)

I'm curious: how do you connect 2 external monitors without using the HDMI connector?
My model has 1 HDMI port and 1 DVI port.
Do you use the mini DisplayPort on the laptop itself?

william5849 · 07-30-2013, 02:43 PM

That's what I did. I have the Surface Pro. One monitor on Mini Display and the other using the DVI on the Dell Dock.

Ruud · 07-30-2013, 03:14 PM

Hi William5849,

Thanks for replying. What do you mean with 'Surface Pro' and do you thing no using the HDMI port is helping remove (or lessen) the blackouts we are experiencing?

polarlo · 07-31-2013, 07:44 PM

I am also having the same issues. Frequent outages with the dock (monitor goes black, network stops, USB devices stop). Computer and dock are less then a week old. Software was installed before the dock was plugged in.

Splinx · 08-02-2013, 08:14 PM

Hi Guys,

I have the exact same issue in my office with two ultrabooks and two dell D3500V units. Occasionally both suffer drop-outs on network and monitors and both have ery slight stutter with the mouse.

Latest drivers, firmware, intel chipset and vga drivers installed.

I am surprised about how long this thread is and how long it is taking for a solid answer to be forthcoming. As far as I can tell the logs are not yielding any valuable information - DisplayLink, please confirm on this point.

What should we all do - return the units and if so can you please confirm what unit we should purchase directly from you to gain two monitors out and no blank screen drop-outs?

This really is such a shame because, aside from this devastating issue, the product is good.

Thanks,
Splinx

07-29-2013, 10:10 AM	#3
Ruud Member Join Date: May 2013 Posts: 67	2 external monitors without using HDMI port? Hi James and DFollis, (just got back from holidays) I'm curious: how do you connect 2 external monitors without using the HDMI connector? My model has 1 HDMI port and 1 DVI port. Do you use the mini DisplayPort on the laptop itself? Last edited by Ruud; 07-29-2013 at 10:11 AM. Reason: typo

07-30-2013, 03:14 PM	#5
Ruud Member Join Date: May 2013 Posts: 67	Not using HDMI port works? Hi William5849, Thanks for replying. What do you mean with 'Surface Pro' and do you thing no using the HDMI port is helping remove (or lessen) the blackouts we are experiencing?

07-31-2013, 07:44 PM	#6
polarlo Junior Member Join Date: Jul 2013 Posts: 1	13" XPS and D3000 I am also having the same issues. Frequent outages with the dock (monitor goes black, network stops, USB devices stop). Computer and dock are less then a week old. Software was installed before the dock was plugged in.

08-02-2013, 08:14 PM	#7
Splinx Junior Member Join Date: Aug 2013 Posts: 9	Same problem here - two Dell XPS13" + 2 D3500V Hi Guys, I have the exact same issue in my office with two ultrabooks and two dell D3500V units. Occasionally both suffer drop-outs on network and monitors and both have ery slight stutter with the mouse. Latest drivers, firmware, intel chipset and vga drivers installed. I am surprised about how long this thread is and how long it is taking for a solid answer to be forthcoming. As far as I can tell the logs are not yielding any valuable information - DisplayLink, please confirm on this point. What should we all do - return the units and if so can you please confirm what unit we should purchase directly from you to gain two monitors out and no blank screen drop-outs? This really is such a shame because, aside from this devastating issue, the product is good. Thanks, Splinx

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07-23-2013, 02:49 AM	#1
dfollis Junior Member Join Date: Jul 2013 Location: Seattle Posts: 3	I have pulled the laptop and dock from the user so I am able to collect logs/run some tests if that will help.

07-26-2013, 01:02 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Yes please - instructions on getting logs can be found here: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

07-30-2013, 02:43 PM	#4
william5849 Junior Member Join Date: Jul 2013 Posts: 1	That's what I did. I have the Surface Pro. One monitor on Mini Display and the other using the DVI on the Dell Dock.