Toshiba R930, Win 7 x64 Enterprise, Targus ACP70USZ, artifacts then blank screen

dth4310 · 08-07-2013, 06:10 PM

Thanks James - uploaded DisplayLink* logs.

I see 2 devices under USB Display Adapters (both functioning normally):
-DisplayLink Display Adapter (4306)
-Targus USB3.0 DV Docking Station

dth4310 · 08-08-2013, 03:43 PM

I have opened a case with Targus, referenced this thread, and provided the same DisplayLink logs at their request after some basic troubleshooting.

I'm currently waiting for their Tier 2 to analyze and determine whether an RMA is required. I'm interested if in your analysis James to see if it confirms what Targus finds.

JamesH · 08-09-2013, 05:35 PM

Hi,

Thanks for the information.

Are you able to try a USB 2.0 cable and see if the issue reproduces with that? It will help me identify the root cause.

Thanks,
James

TargusLevel3 · 08-09-2013, 07:00 PM

What is your Targus Incident Number?

dth4310 · 08-12-2013, 03:08 PM

Thank you to everyone for your engagement on this forum.

I have tried a USB 2.0 cable and confirm the issue is the same, no change.

Targus incident number is: 130808-000030

I was asked to provide another debug dump which I have not yet provided; though I did attach the same zip as I attached to this thread to the incident.

dth4310 · 08-13-2013, 03:41 PM

James - any luck on analysis?

dth4310 · 08-22-2013, 03:47 PM

FYI - Targus has issued a return authorization under my case to replace the unit. I'll post results after I've received the replacement.

08-09-2013, 07:00 PM	#4
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	What is your Targus Incident Number? What is your Targus Incident Number?

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08-08-2013, 03:43 PM	#2
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	I have opened a case with Targus, referenced this thread, and provided the same DisplayLink logs at their request after some basic troubleshooting. I'm currently waiting for their Tier 2 to analyze and determine whether an RMA is required. I'm interested if in your analysis James to see if it confirms what Targus finds.

08-09-2013, 05:35 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Thanks for the information. Are you able to try a USB 2.0 cable and see if the issue reproduces with that? It will help me identify the root cause. Thanks, James

08-12-2013, 03:08 PM	#5
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	Thank you to everyone for your engagement on this forum. I have tried a USB 2.0 cable and confirm the issue is the same, no change. Targus incident number is: 130808-000030 I was asked to provide another debug dump which I have not yet provided; though I did attach the same zip as I attached to this thread to the incident.

08-13-2013, 03:41 PM	#6
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	James - any luck on analysis?

08-22-2013, 03:47 PM	#7
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	FYI - Targus has issued a return authorization under my case to replace the unit. I'll post results after I've received the replacement.