Toshiba R930, Win 7 x64 Enterprise, Targus ACP70USZ, artifacts then blank screen

TargusLevel3 · 08-09-2013, 07:00 PM

What is your Targus Incident Number?

dth4310 · 08-12-2013, 03:08 PM

Thank you to everyone for your engagement on this forum.

I have tried a USB 2.0 cable and confirm the issue is the same, no change.

Targus incident number is: 130808-000030

I was asked to provide another debug dump which I have not yet provided; though I did attach the same zip as I attached to this thread to the incident.

dth4310 · 08-13-2013, 03:41 PM

James - any luck on analysis?

dth4310 · 08-22-2013, 03:47 PM

FYI - Targus has issued a return authorization under my case to replace the unit. I'll post results after I've received the replacement.

dth4310 · 09-04-2013, 01:28 PM

I can confirm, the replacement unit that I got powered up and worked without any issues. Currently running 3 externals and the internal display.

ACP70USZ - 1920x1080 over DVI, 1680x1050 over HDMI > DVI cable.
R930 - internal - 1920x1200 over HDMI > DVI cable.

08-09-2013, 07:00 PM	#1
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	What is your Targus Incident Number? What is your Targus Incident Number?

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08-12-2013, 03:08 PM	#2
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	Thank you to everyone for your engagement on this forum. I have tried a USB 2.0 cable and confirm the issue is the same, no change. Targus incident number is: 130808-000030 I was asked to provide another debug dump which I have not yet provided; though I did attach the same zip as I attached to this thread to the incident.

08-13-2013, 03:41 PM	#3
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	James - any luck on analysis?

08-22-2013, 03:47 PM	#4
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	FYI - Targus has issued a return authorization under my case to replace the unit. I'll post results after I've received the replacement.

09-04-2013, 01:28 PM	#5
dth4310 Junior Member Join Date: Aug 2013 Posts: 8	I can confirm, the replacement unit that I got powered up and worked without any issues. Currently running 3 externals and the internal display. ACP70USZ - 1920x1080 over DVI, 1680x1050 over HDMI > DVI cable. R930 - internal - 1920x1200 over HDMI > DVI cable.