Problem on Dell Laptop

JamesH · 08-14-2013, 02:19 PM

Hi,

What make and model of dock are you using?

Thanks,
James

rmoorman98 · 08-14-2013, 02:47 PM

I have a Dell Lattitude E6410 laptop with an E-Port replicator.

I'm not finding a model number on the replicator.

The stand is model OPW395.

All this equipment is about 3-4 years old.

One item of note is that this configuration worked well until we tore it down for the cubicle move and then attempted to put it back together.

rmoorman98 · 08-14-2013, 08:23 PM

One additional item that I failed to mention is that I'm on my second "DisplayLink" component. Tech Support had the idea that perhaps the first component had gone bad and brought me a second.

In my mind this lends further proof that the problem is in the laptop in that a setup file or setting is not getting cleared or set properly.

JamesH · 08-15-2013, 12:42 PM

Hi,

What make and model replacement adapter were you supplied with?

Thanks,
James

rmoorman98 · 08-15-2013, 01:06 PM

USB 2.0 DISPLAY ADAPTER

Model: UGA-2X-A REV. B

rmoorman98 · 08-16-2013, 03:05 PM

James,

Thanks for your help so far.

This morning I requested Tech support to bring me one more DisplayLink component.

They did. In addition, we flipped two monitors and connected the DisplayLink to one of the monitors that had previously been connected to the replicator.

We plugged it in. It reinstalled the software from the windows directory on my hard drive and is now working perfectly.

I think that somehow I had brought the last DisplayLink component to it's knees as I uninstalled, reinstalled, unplugged, replugged over and over again.

Well I'm happy to be back in business and thanks for your assistance.

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08-14-2013, 02:19 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, What make and model of dock are you using? Thanks, James

08-14-2013, 02:47 PM	#2
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	I have a Dell Lattitude E6410 laptop with an E-Port replicator. I'm not finding a model number on the replicator. The stand is model OPW395. All this equipment is about 3-4 years old. One item of note is that this configuration worked well until we tore it down for the cubicle move and then attempted to put it back together.

08-14-2013, 08:23 PM	#3
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	One additional item that I failed to mention is that I'm on my second "DisplayLink" component. Tech Support had the idea that perhaps the first component had gone bad and brought me a second. In my mind this lends further proof that the problem is in the laptop in that a setup file or setting is not getting cleared or set properly.

08-15-2013, 12:42 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, What make and model replacement adapter were you supplied with? Thanks, James

08-15-2013, 01:06 PM	#5
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	USB 2.0 DISPLAY ADAPTER Model: UGA-2X-A REV. B

08-16-2013, 03:05 PM	#6
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	James, Thanks for your help so far. This morning I requested Tech support to bring me one more DisplayLink component. They did. In addition, we flipped two monitors and connected the DisplayLink to one of the monitors that had previously been connected to the replicator. We plugged it in. It reinstalled the software from the windows directory on my hard drive and is now working perfectly. I think that somehow I had brought the last DisplayLink component to it's knees as I uninstalled, reinstalled, unplugged, replugged over and over again. Well I'm happy to be back in business and thanks for your assistance.