Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

tbm · 08-27-2013, 07:10 PM

Hello all

Got back from vacation and i've tried to connect my DELL D3000 dock to my DELL XPS 13 again... And now (after a few weeks not connected to my laptop) it was recognized again by Windows 8... very strange...

I installed the old drivers from the original DELL CD and kept it running for some days... Experienced black outs and sometimes the image was hanging on my TV (connected on the HDMI port of the dock)... Reconnecting the dock brought back my display...

Now i've updated to the latest drivers (released 22 Aug 2013)... In the release notes i saw that the hanging of the image is fixed... I had a blackout some minutes ago... While i was downloading a file via the ethernet port... I've disabled it to be more stable... But still blackouts.......... Damn why can't this be fixed properly?

Ruud · 08-28-2013, 07:04 AM

Hi all,

@tbm: thanks for letting me know new drivers were available, I sometimes try to do a auto update, but that function never reports new drivers (also not in this case), why

I also just installed the new drivers and firmware. I hope these drivers do a better job with the intel USB3.0 driver I installed as well.

Update: after reading other threads on this forum site, I decided to remove all USB features and some other stuff

Disabled in BIOS:
- USB emulation
- USB powershare
- USB wake support
- Intel smart connect
- Intel rapid start

Also uninstalled Intel smart connect and rapid start from installed programs.

Will let you know if more blackouts occur.

Thanks,
Ruud

update: So far I did not experience any black-outs after these modifications

update 29/8: Ooops experienced first black-out after 1,5 day. (probably a record still..)
update 2/9: No black-out this day, uninstalling/disabling the USB stuff seems to have stabilized my setup.
update 3/9: Number of black-outs: 2
update 4/9: Number of black-outs: 2
update 5/9: Number of black-outs: 3
update 9/9: Number of black-outs: 1 (so far)

JamesH · 09-02-2013, 12:23 PM

Quote:

Originally Posted by tbm

Hello all

Got back from vacation and i've tried to connect my DELL D3000 dock to my DELL XPS 13 again... And now (after a few weeks not connected to my laptop) it was recognized again by Windows 8... very strange...

I installed the old drivers from the original DELL CD and kept it running for some days... Experienced black outs and sometimes the image was hanging on my TV (connected on the HDMI port of the dock)... Reconnecting the dock brought back my display...

Now i've updated to the latest drivers (released 22 Aug 2013)... In the release notes i saw that the hanging of the image is fixed... I had a blackout some minutes ago... While i was downloading a file via the ethernet port... I've disabled it to be more stable... But still blackouts.......... Damn why can't this be fixed properly?

Hi,

I need your debugs logs please.
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

JamesH · 09-02-2013, 12:24 PM

Hi,

Just so you all know I'm working with Ruud to try and reproduce this issue internally.

Thanks,
James

tbm · 09-04-2013, 10:07 PM

After some days working with the dock again, i experienced many blackouts... Once the image didn't came back, so i had to plug the USB cable to restore the image on my TV... Also 2 times the image was hanging on my TV... So it isn't properly fixed in the latest drivers release...

Now again, my dock isn't recognized by Windows anymore. I've also experienced that my Galaxy S2 phone is not recognized when i plug it directly in the left usb port, where the dock was running on. I've used my phone when connected to the dock, and the dock connected to the left usb port...

When i plug it directly in the right usb port, it does get recognized! Seems like something is hanging... and i don't have a clue where to search.

Very weird behaviour... I think that Ruud also runs VMware Workstation? Maybe that's why things go wrong? Interference with a running VMware Workstation instance?

Ruud · 09-05-2013, 07:48 AM

Hi TBM,

I'm sorry but i'm not running VM ware on my laptop.

Ruud · 09-11-2013, 09:12 AM

Hi all,

Still getting around 3 black-outs a day.

James: any luck in confirming this behaviour on your XPS 13?

Ruud

tbm · 09-11-2013, 07:27 PM

Hi Ruud,

Ok; so it's not an issue with VMware... It can't be true that the blackouts only occur on our XPS 13 notebooks... The support team now has many outputs from the diagtool. So in my opinion the information provided must tell them what goes wrong here...

I'm still very surprised why this can't be fixed soon. We have bought units which do not work! I hope that maybe DELL can do something for us to get this issue fixed?

08-28-2013, 07:04 AM	#2
Ruud Member Join Date: May 2013 Posts: 67	Installed new drivers and firmware Hi all, @tbm: thanks for letting me know new drivers were available, I sometimes try to do a auto update, but that function never reports new drivers (also not in this case), why I also just installed the new drivers and firmware. I hope these drivers do a better job with the intel USB3.0 driver I installed as well. Update: after reading other threads on this forum site, I decided to remove all USB features and some other stuff Disabled in BIOS: - USB emulation - USB powershare - USB wake support - Intel smart connect - Intel rapid start Also uninstalled Intel smart connect and rapid start from installed programs. Will let you know if more blackouts occur. Thanks, Ruud update: So far I did not experience any black-outs after these modifications update 29/8: Ooops experienced first black-out after 1,5 day. (probably a record still..) update 2/9: No black-out this day, uninstalling/disabling the USB stuff seems to have stabilized my setup. update 3/9: Number of black-outs: 2 update 4/9: Number of black-outs: 2 update 5/9: Number of black-outs: 3 update 9/9: Number of black-outs: 1 (so far) Last edited by Ruud; 09-09-2013 at 08:35 AM. Reason: additional info

09-05-2013, 07:48 AM	#6
Ruud Member Join Date: May 2013 Posts: 67	Not running VMWare Hi TBM, I'm sorry but i'm not running VM ware on my laptop.

09-11-2013, 09:12 AM	#7
Ruud Member Join Date: May 2013 Posts: 67	*Bump* Hi all, Still getting around 3 black-outs a day. James: any luck in confirming this behaviour on your XPS 13? Ruud

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08-27-2013, 07:10 PM	#1
tbm Junior Member Join Date: Jun 2013 Posts: 21	Hello all Got back from vacation and i've tried to connect my DELL D3000 dock to my DELL XPS 13 again... And now (after a few weeks not connected to my laptop) it was recognized again by Windows 8... very strange... I installed the old drivers from the original DELL CD and kept it running for some days... Experienced black outs and sometimes the image was hanging on my TV (connected on the HDMI port of the dock)... Reconnecting the dock brought back my display... Now i've updated to the latest drivers (released 22 Aug 2013)... In the release notes i saw that the hanging of the image is fixed... I had a blackout some minutes ago... While i was downloading a file via the ethernet port... I've disabled it to be more stable... But still blackouts.......... Damn why can't this be fixed properly?

09-02-2013, 12:24 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Just so you all know I'm working with Ruud to try and reproduce this issue internally. Thanks, James

09-04-2013, 10:07 PM	#5
tbm Junior Member Join Date: Jun 2013 Posts: 21	After some days working with the dock again, i experienced many blackouts... Once the image didn't came back, so i had to plug the USB cable to restore the image on my TV... Also 2 times the image was hanging on my TV... So it isn't properly fixed in the latest drivers release... Now again, my dock isn't recognized by Windows anymore. I've also experienced that my Galaxy S2 phone is not recognized when i plug it directly in the left usb port, where the dock was running on. I've used my phone when connected to the dock, and the dock connected to the left usb port... When i plug it directly in the right usb port, it does get recognized! Seems like something is hanging... and i don't have a clue where to search. Very weird behaviour... I think that Ruud also runs VMware Workstation? Maybe that's why things go wrong? Interference with a running VMware Workstation instance?

09-11-2013, 07:27 PM	#8
tbm Junior Member Join Date: Jun 2013 Posts: 21	Hi Ruud, Ok; so it's not an issue with VMware... It can't be true that the blackouts only occur on our XPS 13 notebooks... The support team now has many outputs from the diagtool. So in my opinion the information provided must tell them what goes wrong here... I'm still very surprised why this can't be fixed soon. We have bought units which do not work! I hope that maybe DELL can do something for us to get this issue fixed?