EVGA UV39 - Not Working - Bad Drivers Or USB Issue

[JamesH]

Hi,

Can you let me know what the error code is of the device that is showing the yellow exclamation mark in device manager?

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

[SageOf7]

Originally Posted by JamesH

Hi,

Can you let me know what the error code is of the device that is showing the yellow exclamation mark in device manager?

As soon as the issue is seen please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

It's also worth trying the "System Compatibility Check" to see if anything is flagged up.

Thanks,
James

How do I find the error code?

I ran system compatibility check:
It's flagging my usb controllers..



The link that the kb links to, for renesas drivers.. is.. correct?
http://kb.displaylink.com/315

The drivers windows had were old, I updated to what dell recommended, they were old still. went to renesas and what version I have now is their latest.

Working toward doing the: gather information step now.

[SageOf7]

Okay I updated my drivers via the link in the KB. Re-ran the compatibility check and I've passed everything.

When I plugged the uv39 into my usb 3.0 port this time, it did make a positive usb sound, not a negative one. so maybe progress?

But at this point I still have the driver in yellow.

Here is the zip file created via the tool:
Click for zip

Let me know if I did it correctly.

[SageOf7]

Is this the error code?

[JamesH]

Hi,

Thanks for the info.

Since posting have you rebooted the notebook? I ask as the last thing mentioned in the installer log is that a reboot is required.

If that doesn't help, please run through these steps to help diagnose the issue:

1. Disconnect the adapter
2. Uninstall the DisplayLink software
3. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install 7.4 M0 from here:
http://www.displaylink.com/support/downloads.php
5. Reconnect the adapter

Thanks,
James

[SageOf7]

Originally Posted by JamesH

Hi,

Thanks for the info.

Since posting have you rebooted the notebook? I ask as the last thing mentioned in the installer log is that a reboot is required.

If that doesn't help, please run through these steps to help diagnose the issue:

1. Disconnect the adapter
2. Uninstall the DisplayLink software
3. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install 7.4 M0 from here:
http://www.displaylink.com/support/downloads.php
5. Reconnect the adapter

Thanks,
James

Yes, rebooting did occur.

I followed the above steps flawlessly.. but still staring at 100-u3-uv39 in the other devices section with a yellow exclamation. :'(

So frustrating this is. I have used displaylink software on this laptop before with earlier models of UV+'s. The laptop was factory new when I was using them. (feb 2012) I have done a clean install, maybe toward the end/beginning of 2012/2013. So IDK if this is still a missing driver issue, being that I've passed the support tool tests?

It works on my other weaker laptops, on this TV, no problem. but why not THIS laptop?! #grr 7 days into owning the new tv now.

Any thing else I could try? or am I really at the end?