EVGA UV39 - Not Working - Bad Drivers Or USB Issue

[SageOf7]

Okay I updated my drivers via the link in the KB. Re-ran the compatibility check and I've passed everything.

When I plugged the uv39 into my usb 3.0 port this time, it did make a positive usb sound, not a negative one. so maybe progress?

But at this point I still have the driver in yellow.

Here is the zip file created via the tool:
Click for zip

Let me know if I did it correctly.

[SageOf7]

Is this the error code?

[JamesH]

Hi,

Thanks for the info.

Since posting have you rebooted the notebook? I ask as the last thing mentioned in the installer log is that a reboot is required.

If that doesn't help, please run through these steps to help diagnose the issue:

1. Disconnect the adapter
2. Uninstall the DisplayLink software
3. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install 7.4 M0 from here:
http://www.displaylink.com/support/downloads.php
5. Reconnect the adapter

Thanks,
James

[SageOf7]

Originally Posted by JamesH

Hi,

Thanks for the info.

Since posting have you rebooted the notebook? I ask as the last thing mentioned in the installer log is that a reboot is required.

If that doesn't help, please run through these steps to help diagnose the issue:

1. Disconnect the adapter
2. Uninstall the DisplayLink software
3. Download and run the Cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install 7.4 M0 from here:
http://www.displaylink.com/support/downloads.php
5. Reconnect the adapter

Thanks,
James

Yes, rebooting did occur.

I followed the above steps flawlessly.. but still staring at 100-u3-uv39 in the other devices section with a yellow exclamation. :'(

So frustrating this is. I have used displaylink software on this laptop before with earlier models of UV+'s. The laptop was factory new when I was using them. (feb 2012) I have done a clean install, maybe toward the end/beginning of 2012/2013. So IDK if this is still a missing driver issue, being that I've passed the support tool tests?

It works on my other weaker laptops, on this TV, no problem. but why not THIS laptop?! #grr 7 days into owning the new tv now.

Any thing else I could try? or am I really at the end?