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Old 09-17-2013, 03:16 PM   #3
JamesH
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Join Date: Jan 2012
Posts: 1,523
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Hi,

The support logs tell us that USB connection errors have occurred.

Can you see if this happens on the other USB3 port and on the USB2 port?

If possible please try another USB cable.

Thanks,
James
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hp usb3 disconnecting

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