Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

Ruud · 09-23-2013, 11:13 AM

Hi TBM,

Good to hear that both ports are USB3.
I haven't had any blackout since this morning.. (keeping fingers crossed)

Ruud · 09-24-2013, 07:56 AM

Hi TBM,

Just to let you know: haven't had any black-out since I'm using the rightside USB port on my XPS13.

Still too early to be significant, but for now I'm very happy with that.

Could also explain why DELL is seems very reluctant to deal with this, because i might mean their device is faulty on the left USB port..

tbm · 09-24-2013, 11:56 AM

@Ruud

Ok, good news so far! When using it for a week then we could say that the problem is the left USB port. The left USB port isn't behaving as an USB3.0 port

I hope that DELL can fix this issue with an BIOS update?

Ruud · 09-25-2013, 10:05 AM

Hi TBM,

Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise.
This is a record for sure!

Hope this continues the next couple of days.
Keep you posted.

Ruud

tbm · 09-26-2013, 10:53 PM

Hi Ruud,

Good to hear you're still good

If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file.

I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

Ruud · 09-27-2013, 07:27 AM

Hi TBM,

Still haven't got any black-outs since I switched to the right side USB port.

Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony.

I will try a good file download if I can get my hands on any decent size file (much look one up, that's all)

Thanks for asking,
Ruud

tbm · 09-27-2013, 08:09 AM

Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs.

You can download test files from: ftp://ftp.surfnet.nl/pub/test/

I hope you can continue working without any blackout...

Groeten,
TBM

09-23-2013, 11:13 AM	#1
Ruud Member Join Date: May 2013 Posts: 67	So far so good... Hi TBM, Good to hear that both ports are USB3. I haven't had any blackout since this morning.. (keeping fingers crossed)

09-24-2013, 07:56 AM	#2
Ruud Member Join Date: May 2013 Posts: 67	No black-out entire day! Hi TBM, Just to let you know: haven't had any black-out since I'm using the rightside USB port on my XPS13. Still too early to be significant, but for now I'm very happy with that. Could also explain why DELL is seems very reluctant to deal with this, because i might mean their device is faulty on the left USB port..

09-25-2013, 10:05 AM	#4
Ruud Member Join Date: May 2013 Posts: 67	Still good! Hi TBM, Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise. This is a record for sure! Hope this continues the next couple of days. Keep you posted. Ruud

09-27-2013, 07:27 AM	#6
Ruud Member Join Date: May 2013 Posts: 67	4 days in a row! Hi TBM, Still haven't got any black-outs since I switched to the right side USB port. Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony. I will try a good file download if I can get my hands on any decent size file (much look one up, that's all) Thanks for asking, Ruud

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09-24-2013, 11:56 AM	#3
tbm Junior Member Join Date: Jun 2013 Posts: 21	@Ruud Ok, good news so far! When using it for a week then we could say that the problem is the left USB port. The left USB port isn't behaving as an USB3.0 port I hope that DELL can fix this issue with an BIOS update?

09-26-2013, 10:53 PM	#5
tbm Junior Member Join Date: Jun 2013 Posts: 21	Hi Ruud, Good to hear you're still good If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file. I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

09-27-2013, 08:09 AM	#7
tbm Junior Member Join Date: Jun 2013 Posts: 21	Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs. You can download test files from: ftp://ftp.surfnet.nl/pub/test/ I hope you can continue working without any blackout... Groeten, TBM