Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

tbm · 09-24-2013, 11:56 AM

@Ruud

Ok, good news so far! When using it for a week then we could say that the problem is the left USB port. The left USB port isn't behaving as an USB3.0 port

I hope that DELL can fix this issue with an BIOS update?

Ruud · 09-25-2013, 10:05 AM

Hi TBM,

Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise.
This is a record for sure!

Hope this continues the next couple of days.
Keep you posted.

Ruud

tbm · 09-26-2013, 10:53 PM

Hi Ruud,

Good to hear you're still good

If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file.

I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

Ruud · 09-27-2013, 07:27 AM

Hi TBM,

Still haven't got any black-outs since I switched to the right side USB port.

Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony.

I will try a good file download if I can get my hands on any decent size file (much look one up, that's all)

Thanks for asking,
Ruud

tbm · 09-27-2013, 08:09 AM

Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs.

You can download test files from: ftp://ftp.surfnet.nl/pub/test/

I hope you can continue working without any blackout...

Groeten,
TBM

Ruud · 09-27-2013, 01:02 PM

Hi TBM, downloaded the 10GB test file and copied it over the network (1Gbit) to another server: it worked.
In the beginning fairly constant, but then on and off, on being around 60MB/sec max, off: 2 - 3 MB/sec. It sort of looked like it was choking on the line or something.

tbm · 09-28-2013, 06:00 PM

Great that even while transferring 10GB files you still haven't had any black-out! Hoeraaaaaay!

Well now we can confirm that the left usb port is the issue for all of this...

Unfortunately i can't test it with my own dock (the second one from DELL) isn't functioning anymore... Only had it running for 3-4 days and when i've powered on my laptop on day 5 it wasn't recognized by Windows. I even can't get it to work on a fresh clean installed Windows 8 system....

I've called DELL for a solution for my problem, but still no answer....

09-25-2013, 10:05 AM	#2
Ruud Member Join Date: May 2013 Posts: 67	Still good! Hi TBM, Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise. This is a record for sure! Hope this continues the next couple of days. Keep you posted. Ruud

09-27-2013, 07:27 AM	#4
Ruud Member Join Date: May 2013 Posts: 67	4 days in a row! Hi TBM, Still haven't got any black-outs since I switched to the right side USB port. Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony. I will try a good file download if I can get my hands on any decent size file (much look one up, that's all) Thanks for asking, Ruud

09-27-2013, 01:02 PM	#6
Ruud Member Join Date: May 2013 Posts: 67	Did network copy test.. Hi TBM, downloaded the 10GB test file and copied it over the network (1Gbit) to another server: it worked. In the beginning fairly constant, but then on and off, on being around 60MB/sec max, off: 2 - 3 MB/sec. It sort of looked like it was choking on the line or something.

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09-24-2013, 11:56 AM	#1
tbm Junior Member Join Date: Jun 2013 Posts: 21	@Ruud Ok, good news so far! When using it for a week then we could say that the problem is the left USB port. The left USB port isn't behaving as an USB3.0 port I hope that DELL can fix this issue with an BIOS update?

09-26-2013, 10:53 PM	#3
tbm Junior Member Join Date: Jun 2013 Posts: 21	Hi Ruud, Good to hear you're still good If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file. I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

09-27-2013, 08:09 AM	#5
tbm Junior Member Join Date: Jun 2013 Posts: 21	Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs. You can download test files from: ftp://ftp.surfnet.nl/pub/test/ I hope you can continue working without any blackout... Groeten, TBM

09-28-2013, 06:00 PM	#7
tbm Junior Member Join Date: Jun 2013 Posts: 21	Great that even while transferring 10GB files you still haven't had any black-out! Hoeraaaaaay! Well now we can confirm that the left usb port is the issue for all of this... Unfortunately i can't test it with my own dock (the second one from DELL) isn't functioning anymore... Only had it running for 3-4 days and when i've powered on my laptop on day 5 it wasn't recognized by Windows. I even can't get it to work on a fresh clean installed Windows 8 system.... I've called DELL for a solution for my problem, but still no answer....