Windows8 Dell USB 3.0 Dock freezes mouse, monitor, ethernet

Ruud · 09-25-2013, 10:05 AM

Hi TBM,

Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise.
This is a record for sure!

Hope this continues the next couple of days.
Keep you posted.

Ruud

tbm · 09-26-2013, 10:53 PM

Hi Ruud,

Good to hear you're still good

If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file.

I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

Ruud · 09-27-2013, 07:27 AM

Hi TBM,

Still haven't got any black-outs since I switched to the right side USB port.

Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony.

I will try a good file download if I can get my hands on any decent size file (much look one up, that's all)

Thanks for asking,
Ruud

tbm · 09-27-2013, 08:09 AM

Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs.

You can download test files from: ftp://ftp.surfnet.nl/pub/test/

I hope you can continue working without any blackout...

Groeten,
TBM

Ruud · 09-27-2013, 01:02 PM

Hi TBM, downloaded the 10GB test file and copied it over the network (1Gbit) to another server: it worked.
In the beginning fairly constant, but then on and off, on being around 60MB/sec max, off: 2 - 3 MB/sec. It sort of looked like it was choking on the line or something.

tbm · 09-28-2013, 06:00 PM

Great that even while transferring 10GB files you still haven't had any black-out! Hoeraaaaaay!

Well now we can confirm that the left usb port is the issue for all of this...

Unfortunately i can't test it with my own dock (the second one from DELL) isn't functioning anymore... Only had it running for 3-4 days and when i've powered on my laptop on day 5 it wasn't recognized by Windows. I even can't get it to work on a fresh clean installed Windows 8 system....

I've called DELL for a solution for my problem, but still no answer....

TargusLevel3 · 10-01-2013, 06:26 PM

USB 3.0 Super Speed (right side of the XPS13) is best. The dock should work on both the left side USB2.0 port and the right side USB3.0 port.

However, the latest FrescoLogic Host Controller driver version 3.5.100.0 seems very stable for USB3.0 in the right side SS port, but the HS port on the left seems to have gone incompatible for docking on the Dell XPS13 LS321 with Targus dock ACP71. The Device Manager shows a yellow bang on the USB hub from the dock as if they are incompatible. The XPS13 LS321 does dock with the Targus ACP70. They do have two different USB hubs chips and I will check with the vendors to determine compatibility issues.

Does is appear the same with the Dell XPS LS322 containing the Intel USB Host Controller?

09-25-2013, 10:05 AM	#1
Ruud Member Join Date: May 2013 Posts: 67	Still good! Hi TBM, Had 2 full days in a row without any black-out while using my laptop normal or even beyond normal memory wise. This is a record for sure! Hope this continues the next couple of days. Keep you posted. Ruud

09-27-2013, 07:27 AM	#3
Ruud Member Join Date: May 2013 Posts: 67	4 days in a row! Hi TBM, Still haven't got any black-outs since I switched to the right side USB port. Feels kind of stupid I didn't try that option before.. could have saved me countless numbers of reboots and general agony. I will try a good file download if I can get my hands on any decent size file (much look one up, that's all) Thanks for asking, Ruud

09-27-2013, 01:02 PM	#5
Ruud Member Join Date: May 2013 Posts: 67	Did network copy test.. Hi TBM, downloaded the 10GB test file and copied it over the network (1Gbit) to another server: it worked. In the beginning fairly constant, but then on and off, on being around 60MB/sec max, off: 2 - 3 MB/sec. It sort of looked like it was choking on the line or something.

10-01-2013, 06:26 PM	#7
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	XPS13 USB HS Port Not Docking USB 3.0 Super Speed (right side of the XPS13) is best. The dock should work on both the left side USB2.0 port and the right side USB3.0 port. However, the latest FrescoLogic Host Controller driver version 3.5.100.0 seems very stable for USB3.0 in the right side SS port, but the HS port on the left seems to have gone incompatible for docking on the Dell XPS13 LS321 with Targus dock ACP71. The Device Manager shows a yellow bang on the USB hub from the dock as if they are incompatible. The XPS13 LS321 does dock with the Targus ACP70. They do have two different USB hubs chips and I will check with the vendors to determine compatibility issues. Does is appear the same with the Dell XPS LS322 containing the Intel USB Host Controller?

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09-26-2013, 10:53 PM	#2
tbm Junior Member Join Date: Jun 2013 Posts: 21	Hi Ruud, Good to hear you're still good If possible; can you also try to sometimes transfer large files using the dock's Ethernet port from your laptop while you're working to (if you have) a local server? To get the maximum speed, for instance take a 4GB dummy file. I've never experienced a stable Ethernet connection. The transfers didn't complete.. While the black-out occurs the Ethernet connection was also reset... and the mapped network drives became unreachable... Very annoying...

09-27-2013, 08:09 AM	#4
tbm Junior Member Join Date: Jun 2013 Posts: 21	Not stupid! Because we bought 2 USB3.0 ports, and now the left one doesn't have the USB3.0 specs. You can download test files from: ftp://ftp.surfnet.nl/pub/test/ I hope you can continue working without any blackout... Groeten, TBM

09-28-2013, 06:00 PM	#6
tbm Junior Member Join Date: Jun 2013 Posts: 21	Great that even while transferring 10GB files you still haven't had any black-out! Hoeraaaaaay! Well now we can confirm that the left usb port is the issue for all of this... Unfortunately i can't test it with my own dock (the second one from DELL) isn't functioning anymore... Only had it running for 3-4 days and when i've powered on my laptop on day 5 it wasn't recognized by Windows. I even can't get it to work on a fresh clean installed Windows 8 system.... I've called DELL for a solution for my problem, but still no answer....