Toshiba DynaDock vs Toshiba P875 (Intel USB)

JamesH · 09-27-2013, 02:28 PM

Hi,

Can you check if you have the latest hub firmware programmed?

Open up device manager, open up Universal Serial Bus controllers and right click on the entry called “Generic SuperSpeed USB Hub”.
Select “Properties”, select “Details”, change “Property” to “Hardware Ids” and the REV_xxxx value will tell you what version of firmware is programmed on the hub.

The Dynadock hub entry should be as follows:
USB\VID_2109&PID_0811&REV_xxxx

Let me know what revision is reported.

Thanks,
James

FloridaMatt · 09-27-2013, 03:20 PM

Although I have only the one dynadock, device manager shows two generic superspeed hubs, both with revision 2397.

Both of them, and 2 of the 4 "generic USB hub" entries go away if I unplug the dynadock.

JamesH · 09-27-2013, 03:34 PM

Hi,

I'd recommend upgrading to the latest hub firmware version for your dock which is v9.82 from here: http://support.toshiba.com/support/m...eeText=3286829

Thanks,
James

FloridaMatt · 09-27-2013, 04:07 PM

I'd seen that in the list of files but wasn't persistent enough to get it to work (after the unzip, it tries to run c:\program ) But this time I went ahead and unzipped the zip file that was inside the .exe, ran the installer it contained, and got the update done.

Didn't make any difference. items 2 and 3 from the original post are still there. item 1 is gone, but that's because I discovered the lan adapter was set to wake the computer without requiring a magic packet.

Curiously, having done all this the revision number has gone down to 2198...

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09-27-2013, 02:28 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you check if you have the latest hub firmware programmed? Open up device manager, open up Universal Serial Bus controllers and right click on the entry called “Generic SuperSpeed USB Hub”. Select “Properties”, select “Details”, change “Property” to “Hardware Ids” and the REV_xxxx value will tell you what version of firmware is programmed on the hub. The Dynadock hub entry should be as follows: USB\VID_2109&PID_0811&REV_xxxx Let me know what revision is reported. Thanks, James

09-27-2013, 03:20 PM	#2
FloridaMatt Junior Member Join Date: Sep 2013 Posts: 7	Although I have only the one dynadock, device manager shows two generic superspeed hubs, both with revision 2397. Both of them, and 2 of the 4 "generic USB hub" entries go away if I unplug the dynadock.

09-27-2013, 03:34 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'd recommend upgrading to the latest hub firmware version for your dock which is v9.82 from here: http://support.toshiba.com/support/m...eeText=3286829 Thanks, James

09-27-2013, 04:07 PM	#4
FloridaMatt Junior Member Join Date: Sep 2013 Posts: 7	I'd seen that in the list of files but wasn't persistent enough to get it to work (after the unzip, it tries to run c:\program ) But this time I went ahead and unzipped the zip file that was inside the .exe, ran the installer it contained, and got the update done. Didn't make any difference. items 2 and 3 from the original post are still there. item 1 is gone, but that's because I discovered the lan adapter was set to wake the computer without requiring a magic packet. Curiously, having done all this the revision number has gone down to 2198...