Issues requiring UNinstall reboot REinstall reboot

Carlo · 10-22-2013, 08:45 PM

Which version of the drivers are you using? We had an issue with driver matching in 2.0 but the 2.1 beta should have resolved it. We cannot reproduce this specific issue at the moment.

If you are already using the 2.1 beta can you collect the logs the next time you have this issue? To collect good logs in this case please boot without the device connected, log in to your account, connect the device and then collect the logs.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php

Thank you,
Carlo

likethesky · 10-25-2013, 01:41 AM

I guess I don't get notified (emailed) when you reply.

Anyway, thanks for your response Carlo. Yes, I'm using v 2.0, I will try using 2.1 and see if that fixes it.

I'm also downloading Mavericks now, though reading all of *those* issues DisplayLink is having, perhaps I should hold off on upgrading to Mavericks until v 2.1 of the driver comes out of the Beta period at least... !

Thanks!

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10-22-2013, 08:45 PM	#1
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Which version of the drivers are you using? We had an issue with driver matching in 2.0 but the 2.1 beta should have resolved it. We cannot reproduce this specific issue at the moment. If you are already using the 2.1 beta can you collect the logs the next time you have this issue? To collect good logs in this case please boot without the device connected, log in to your account, connect the device and then collect the logs. The log tool is at http://www.displaylink.com/support/ticket.php?id=269 You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php Thank you, Carlo

10-25-2013, 01:41 AM	#2
likethesky Junior Member Join Date: Oct 2013 Posts: 3	I guess I don't get notified (emailed) when you reply. Anyway, thanks for your response Carlo. Yes, I'm using v 2.0, I will try using 2.1 and see if that fixes it. I'm also downloading Mavericks now, though reading all of those issues DisplayLink is having, perhaps I should hold off on upgrading to Mavericks until v 2.1 of the driver comes out of the Beta period at least... ! Thanks!