Display link issues with Mac

Carlo · 10-22-2013, 08:49 PM

Hi,

Blank and blue screen are likely to be two different issues. I believe the blank screen issue is the same as in http://www.displaylink.org/forum/showthread.php?t=62105

Blue screen seems to indicate a problem in the Window Server, we would need logs of when the issue is happening. The problem is likely to be being able to use the application while the Window Server is stuck!
If the tool can't be run, please just send us the System Profile collected right after the issue happened.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php

Thank you
Carlo

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10-22-2013, 08:49 PM	#4
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Hi, Blank and blue screen are likely to be two different issues. I believe the blank screen issue is the same as in http://www.displaylink.org/forum/showthread.php?t=62105 Blue screen seems to indicate a problem in the Window Server, we would need logs of when the issue is happening. The problem is likely to be being able to use the application while the Window Server is stuck! If the tool can't be run, please just send us the System Profile collected right after the issue happened. The log tool is at http://www.displaylink.com/support/ticket.php?id=269 You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php Thank you Carlo