Dock keeps losing connection - USB 3 light flashing off and on

itadmincrbc · 11-21-2013, 04:35 PM

Just got off the phone with Kensington they suggested testing on another machine. All I have is a PC with USB2.0 but I installed and it's working fine as of right now but will update as the day goes on. Absolutely no issues with the video performance on the PC and it's only USB2.

smutek · 11-22-2013, 01:32 AM

Good luck, but don't hold your breath. I wasted about 20 hours trying to get my unit to work (a Sabrant USB, in my case) all to no avail. Worked great for 3 days then mysteriously just stopped working.

I even went so far as to roll my machine back from Mavericks to Mountain Lion, complete fresh install. Still would not work.

Posting here in the "support" forum has been sort of like standing and yelling in a big, empty warehouse.

itadmincrbc · 11-22-2013, 09:40 PM

Yeah it's failing under Windows too, so I am RMAing it, and they already shipped out a new unit.

11-22-2013, 01:32 AM	#2
smutek Junior Member Join Date: Nov 2013 Posts: 18	Good luck, but don't hold your breath. I wasted about 20 hours trying to get my unit to work (a Sabrant USB, in my case) all to no avail. Worked great for 3 days then mysteriously just stopped working. I even went so far as to roll my machine back from Mavericks to Mountain Lion, complete fresh install. Still would not work. Posting here in the "support" forum has been sort of like standing and yelling in a big, empty warehouse. __________________ Early 2011 Macbook Pro / 2x Dell 2209 WA (1 via thunderbolt 1 via DisplayLInk) / OS 10.9 / DisplayLink v 2.1 Driver

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11-21-2013, 04:35 PM	#1
itadmincrbc Member Join Date: Oct 2013 Posts: 55	Just got off the phone with Kensington they suggested testing on another machine. All I have is a PC with USB2.0 but I installed and it's working fine as of right now but will update as the day goes on. Absolutely no issues with the video performance on the PC and it's only USB2.

11-22-2013, 09:40 PM	#3
itadmincrbc Member Join Date: Oct 2013 Posts: 55	Yeah it's failing under Windows too, so I am RMAing it, and they already shipped out a new unit.