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Old 11-28-2013, 11:07 AM   #1
JamesH
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Hi,

Thanks for the information.

Can you attach the files generated by this tool when you next see this issue?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
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Old 11-28-2013, 01:53 PM   #2
snowkoan
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Hi,

I'm attaching the requested diagnostics, password protected. I will send you a private message with the password.

My system is basically the same right now as it was after the BSOD yesterday. Again, I don't have a DisplayLink device connected but I do see the dlkmd.sys driver running.

Thanks for your help,
Alnoor
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File Type: zip 20131128_083217.zip (420.7 KB, 1 views)
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Old 11-28-2013, 04:13 PM   #3
JamesH
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Hi,

Thanks for the information.

Can you get an image / video of the artefacts?

Does this happen randomly or after a specific event?

Thanks,
James
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Old 11-29-2013, 06:35 PM   #4
snowkoan
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Hi James,

I see mostly static artifacts, generally on my second monitor. It is connected to the VGA port on my laptop. The primary monitor is connected via HDMI. I can't really pin down an event. I'll often being doing tasks in Visio or Powerpoint (scrolling, dragging etc..) when the artifacts appear. If I move the mouse around, they generally disappear after a few seconds.

I'm attaching an example pic. Often the artifact is just a portion of the screen.

It is possible that the artifacts are completely unrelated to the BSOD. Does this seem like something the DisplayLink drivers could be responsible for?

Thanks,
Alnoor
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File Type: jpg 2013-11-29_13-28-18_941_Ottawa.jpg (99.1 KB, 8 views)
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