Device Not Detected: No Monitor

Peelman · 01-06-2014, 05:43 PM

The currently installed software version on the machine I am troubleshooting is 7.1.45135. The USB dock I am using is a Targus ACP70USZ. The firmware is the same as what is provided by Targus, v4401. I am going to try updating to different versions of the DisplayLink software to see if anything works.

I checked our managed Windows updates and nothing has been downloaded onto this machine since 12/13, a couple weeks before this issue affected our systems. No other software change on any of the laptops.

Any recommendations on what to check next would be appreciated. A hardware issue would not have affected 6 out of 6 docks at the same time.

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01-06-2014, 05:43 PM	#8
Peelman Junior Member Join Date: Dec 2013 Posts: 6	The currently installed software version on the machine I am troubleshooting is 7.1.45135. The USB dock I am using is a Targus ACP70USZ. The firmware is the same as what is provided by Targus, v4401. I am going to try updating to different versions of the DisplayLink software to see if anything works. I checked our managed Windows updates and nothing has been downloaded onto this machine since 12/13, a couple weeks before this issue affected our systems. No other software change on any of the laptops. Any recommendations on what to check next would be appreciated. A hardware issue would not have affected 6 out of 6 docks at the same time.