Monitors not getting signal - DisplayLink 7.5 & Windows 8.1

[Jay Muthukamatchi]

Hi James -

Here are the information that you requested:

Hardware id: USB\VID_2109&PID_0811&REV_3198
Driver Provider: Microsoft
Driver Date: 9/6/2013
Driver Version: 6.3.9600.16405
Digital Signer: Microsoft Windows


Note: Whenever I connect the docking station the "Generic SuperSpeed USB Hub" shows up in my device manager. It used to show DisplayLink the first time when I installed the hardware; not anymore.

Let me know if you need more info.

Thanks,
Jay

[ErikE]

I have similar problems with my dock (Targus USB3 Dual Video) and my Surface Pro 2. It works most of the time, but now and then it stops to work. For me it starts to work again if I unplug the power to the dock, wait for 20s or so and then plug the power to the dock back in again (the dock remains connnected to the Surface Pro the whole time). After a little while the DisplayLink driver kicks in and my external display connected to the dock is back in action and USB + phisical network connected to the dock work again.

Maybe this is something that can help you out as well?

[Jay Muthukamatchi]

Thanks for sharing your experience, Erik

Leaving the monitor and docking station connected or an extended period did not help either.

The displaylink driver does not show up in my device manager.

[Dan]

Originally Posted by Jay Muthukamatchi

Thanks for sharing your experience, Erik

Leaving the monitor and docking station connected or an extended period did not help either.

The displaylink driver does not show up in my device manager.

Have you tried connecting with a USB 2.0 cable?

It sounds a lot like a HW failure I'm afraid, and you should ask your supplier for a replacement.