Inital Setup. No Icon in Tray

cmeats · 01-15-2014, 02:15 PM

I and several others in my office have been having the same issue with this showing as a mass storage device. We have not been able to find a resolution to this!

I see in several posts that you need to install "wireless USB drivers" but it is never said what drivers or from where.

Wim · 01-16-2014, 11:15 AM

I now have one of these devices to check out how it works. The dongle that plugs into your laptop does appear as a mass storage device in device manager initially. I think this is just done so it uses inbox Windows drivers when first connected to the laptop.

When the dongle detects the video adapter powered up, the dongle switches USB configuration so the adapter looks like a DisplayLink device plugged directly into the laptop. So no additional wireless drivers are needed.

If the dongle is not switching configuration, then the dongle is not detecting the wireless adapter available and linking to it. It could be out of range of the dongle or the wireless adapter is faulty. I'm not sure how the dongle detects the wireless adapter or how it switches USB configuration as this is outside DisplayLink.

If you're still having trouble with this, I'd suggest contacting Diamond directly who own the product.

Wim

cmeats · 01-16-2014, 01:11 PM

In my case I do not think it is a bad dongle as there is still one individual that is able to use the device normally.

When we first got the product it worked for me and for everyone as it should. Then suddenly a few months later it stopped working for 3 of us but as I said there is still one that is able to use it.

When I plug in the dongle it registers as a mass storage device and pops up the "windows autoplay" window asking how I would like to open mass storage device. After a few seconds that window goes away and it is seemingly removed for a second, then it pops back up. Almost like I keep plugging and unplugging it over and over.

Any additional recommendations before I go down the diamond road?

cmeats · 01-21-2014, 02:34 PM

I have contacted Diamond support and they unfortunately never got back to me.

Do you have any other recommendations? It is very frustrating having a product that is not usable!

01-15-2014, 02:15 PM	#1
cmeats Junior Member Join Date: Jan 2014 Posts: 3	Help I and several others in my office have been having the same issue with this showing as a mass storage device. We have not been able to find a resolution to this! I see in several posts that you need to install "wireless USB drivers" but it is never said what drivers or from where.

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01-16-2014, 11:15 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I now have one of these devices to check out how it works. The dongle that plugs into your laptop does appear as a mass storage device in device manager initially. I think this is just done so it uses inbox Windows drivers when first connected to the laptop. When the dongle detects the video adapter powered up, the dongle switches USB configuration so the adapter looks like a DisplayLink device plugged directly into the laptop. So no additional wireless drivers are needed. If the dongle is not switching configuration, then the dongle is not detecting the wireless adapter available and linking to it. It could be out of range of the dongle or the wireless adapter is faulty. I'm not sure how the dongle detects the wireless adapter or how it switches USB configuration as this is outside DisplayLink. If you're still having trouble with this, I'd suggest contacting Diamond directly who own the product. Wim

01-16-2014, 01:11 PM	#3
cmeats Junior Member Join Date: Jan 2014 Posts: 3	In my case I do not think it is a bad dongle as there is still one individual that is able to use the device normally. When we first got the product it worked for me and for everyone as it should. Then suddenly a few months later it stopped working for 3 of us but as I said there is still one that is able to use it. When I plug in the dongle it registers as a mass storage device and pops up the "windows autoplay" window asking how I would like to open mass storage device. After a few seconds that window goes away and it is seemingly removed for a second, then it pops back up. Almost like I keep plugging and unplugging it over and over. Any additional recommendations before I go down the diamond road?

01-21-2014, 02:34 PM	#4
cmeats Junior Member Join Date: Jan 2014 Posts: 3	I have contacted Diamond support and they unfortunately never got back to me. Do you have any other recommendations? It is very frustrating having a product that is not usable!