Display output bad after Windows 8.1 upgrade

JamesH · 01-17-2014, 02:53 PM

Hi,

Can you attach the logs please?
http://www.displaylink.com/support/ticket.php?id=269

Thanks
James

ronnyl · 01-30-2014, 12:53 PM

Quote:

Originally Posted by JamesH

Hi,

Can you attach the logs please?
http://www.displaylink.com/support/ticket.php?id=269

Thanks
James

I haven't been able to get these yet, as our customer is working outside a lot of the time. This is not a known issue? It could have something to do with the Dell XPS computer I guess, but both computers with Windows 8.1 have the same issue.

Update! I did get the log file - file is attached. Please check it out.

JamesH · 01-31-2014, 04:17 PM

Hi,

Could be scaling related - please try selecting the properties of the application and in the compatibility tab turn on "disable display scaling on high DPI devices".

Thanks,
James

Dan · 01-31-2014, 08:45 PM

Just to elaborate, Windows 8.1 introduced per screen scaling based on the reported DPI of the screen through its EDID.

You can disable this from "Control Panel\Appearance and Personalisation\Display" and tick the option 'Let me choose one scaling level for all my displays'.

On the one hand it is annoying having icons and text looking tiny on one screen and huge on the other, but on the other hand, the way it's been implemented can end up with blurry text as you report. Personally I've ticked the box.

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01-17-2014, 02:53 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the logs please? http://www.displaylink.com/support/ticket.php?id=269 Thanks James

01-31-2014, 04:17 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Could be scaling related - please try selecting the properties of the application and in the compatibility tab turn on "disable display scaling on high DPI devices". Thanks, James

01-31-2014, 08:45 PM	#4
Dan Banned Join Date: Nov 2009 Posts: 104	Just to elaborate, Windows 8.1 introduced per screen scaling based on the reported DPI of the screen through its EDID. You can disable this from "Control Panel\Appearance and Personalisation\Display" and tick the option 'Let me choose one scaling level for all my displays'. On the one hand it is annoying having icons and text looking tiny on one screen and huge on the other, but on the other hand, the way it's been implemented can end up with blurry text as you report. Personally I've ticked the box.