Skype video causes monitor to freeze

JamesH · 01-20-2014, 09:46 PM

Hi,

Can you attach the logs from this tool as soon as the issue occurs again?
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

cciuser · 01-21-2014, 07:14 PM

Your submission could not be processed because a security token was missing.

I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times.

How do I submit this folder?

JamesH · 01-24-2014, 02:23 PM

Hi,

Can you send the logs to this address?
technical_enquiries @ displaylink.com

Please reference this thread in the email.

Thanks,
James

cciuser · 02-01-2014, 02:21 PM

I sent in the logs ... status?

01-21-2014, 07:14 PM	#2
cciuser Junior Member Join Date: Jan 2014 Posts: 3	Tried to upload files .. Your submission could not be processed because a security token was missing. I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times. How do I submit this folder?

02-01-2014, 02:21 PM	#4
cciuser Junior Member Join Date: Jan 2014 Posts: 3	Submitted logs I sent in the logs ... status?

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01-20-2014, 09:46 PM	#1
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you attach the logs from this tool as soon as the issue occurs again? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

01-24-2014, 02:23 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you send the logs to this address? technical_enquiries @ displaylink.com Please reference this thread in the email. Thanks, James